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Business Profile

Photography Equipment

Willoughby's Camera

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photography Equipment.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     Willoughbys is the equivalent of a sleazy used car salesman. The advertising was clearly deceptive. Their excuse of the deceptive advertising is not acceptable (*********** line about the camera being "imported"). Also I feel I was bullied and my rights were violated when they refused to cancel the order. I require a partial refund for the deceptive advertising. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     
    er scam. Please help cancel the order.

    Business Response

    Date: 05/18/2023

    We have worked directly with the client and he is satisfied now.  Thank you.

    Business Response

    Date: 06/02/2023

    Please send the item back and we will be happy to provide a full refund.

  • Initial Complaint

    Date:04/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************************




     

    Business Response

    Date: 04/21/2023

    Please send the item back and we will be very happy to provide a full refund.  Thank you.

    Customer Answer

    Date: 05/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     I can happily prove that many, many customers don't in fact agree with their business practices. It shows on every review and dispute platform available. If they'd like to refund the extra money they charged me for the exact camera I had ordered and paid for at the agreed upon price, I would appreciate it. Until then, I'm not looking to rest my case until others are aware and we don't have to all swap scam stories like a "me too" movement for an unethical company.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *******************************




     

    Business Response

    Date: 05/05/2023

    We have tried to resolve the complaint with the customer and offered the opportunity of a return and full refund.  This has been rejected.  There does not appear to be any other option to satisfy the complainant.

  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

    Business Response

    Date: 04/13/2023

    We have resolved the issue with the client directly and she is satisfied.  Thank you.

  • Initial Complaint

    Date:04/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    this has not been satisfactorily resolved. When I requested a refund, I was told that would not happen unless I sent a 20% restocking fee. That was $219. This was on a product I was scammed into purchasing that was more expensive than the one I actually ordered. I was told the one  I originally ordered might get stuck on my camera. When the item arrived, it was not a true Tamron camera. Yet a knock off. No I am not happy. I am actually disgusted that the attorney general has not shut down this company. There are dozens of similar complaints out there. They scam people on a weekly basis. When I sent the restocking fee, I let them know I was doing it reluctantly because that was the only way to get a refund. So I am still out $219.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

    Business Response

    Date: 04/26/2023

    A refund has been given and client is happy now.  Thank you.

    Business Response

    Date: 06/02/2023

    A full refund was given on April 14th and confirmed by ******.

    Customer Answer

    Date: 06/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    Seriously. This is such nonsense. They would NOT process the FULL refund until I sent and they cashed a check for 20% of the purchase price. So, after they took and cashed my $219.00 check, they gave me a full refund. I am still out $219.00. I was convinced to pay more for an item I did not order by them telling me the item I did order wouldn't work. There are dozens of these complaints. They are not going to make it right and are scammers that are allowed to continue doing business.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Willoughby's Camera regarding complaint ID ********.

    Sincerely,

    *************************
    lent. They used tried and true bait and switch tactics. I am quite sure this behavior is illegal. It is clearly dishonest.

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

    Business Response

    Date: 02/15/2023

    We are eager to take care of this for you.  Please call us at: **************

    We look forward to helping.  Thank you.

  • Initial Complaint

    Date:02/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother-in-law used her credit card to purchase a lens from Willoughby's camera store online. This is a Canon 50mm 2.5/f that typically costs between $100-200 dollars. She purchased it from their online store and then was later called and told that this product was an imported brand and that if she wanted one that works properly she would have to pay $520. She went ahead and payed the extra money. This was a lie, there is no such thing as an imported model that has any difference in function. By the time I received this lens for my birthday, it was past their 14 day return policy. I am now trying to exchange it with ************ but I quickly realized they are trying to scam me now for more more. Ideally, I would like to be able to return the lens that they scammed my mother-in-law into paying way to much for. However, I feel trapped because they will not except a return. I am tempted to do an exchange for another piece of equipment but not only are their products already way overpriced, I am afraid to receive something faulty or not at all (as most of the reviews of this company profess). Please do not reach out to ************ until talking with me first because I do not want them to drop me altogether and I loose the money.

    Business Response

    Date: 02/15/2023

    We are doing an exchange for him.  He is happy with this resolution.  Thank you. 

  • Initial Complaint

    Date:01/03/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. For the record, I would STRONGLY advise consumers to STAY AWAY from this company. I'm not sure how they are allowed to keep doing this type of stuff with countless customers (just ****** them and you'll see a hundred people with the same issue). They have not reached out to me at all since this happened which really shows how much they care about making things right. This company is a SCAM.

    Sincerely,

    *****************************



     

    D device. The sales associate told me I could over the phone! They also said there is no re-stocking fee over the phone, but according to the website and many other negative reviews of this place, there is a 20% restocking fee! This purchase was made under false pretenses (the cheaper camera is something that I would've bought, but they upsold me because they said I would not be able to change the language), and I do NOT want to do business with them. I just want my order canceled and my charge reversed.

    Business Response

    Date: 01/04/2023

    Order never shipped so we cancelled the order and sent a refund. Thank you.

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Similar complaint to many other disputes filed on here. I ordered the FUJIFILM XF 27mm f/2.8 R WR Lens. I received a confirmation email with the correct pricing, and then was called the next day by someone who informed me the lens I ordered is the Import build and would not work for my Fuji X-E4 camera, so the price for the "US model" lens would be $499.99. I said I wanted to cancel my order and would order from another retailer instead. They then told me that this is the price for the lens is controlled by Fuji and standard everywhere else, and as I was not by my computer and walking, I was a bit flustered and acquiesced. I then received an email (NOT itemized) saying I had authorized a charge for $529.84.However, the "import build" lens vs. US lens is not a real thing, and there is NO such lens listed on their website for $499. I have also confirmed that this lens is $399.99 at all other camera stores, including Adorama, ***, **** Photo. When I received my items, there was a 7-year warranty card in the box which I had not ordered. I then looked at the price of the 7-year warranty on their website, which I again, I did NOT order, and it is $99.99, which is what appears to have been added to my initial charge (making the total $529.84). This made me very suspicious that they had fraudulently charged me for a warranty I did not order and came up with the bogus story about the US and import lens in order to fraudulently charge **** called immediately to attempt to resolve the issue directly with the merchant. After giving them my order number and stating my concern that I had been fraudulently overcharged, the person I was on a line with sent me to voicemail. I then contacted them again and stated I would need to file a dispute with my credit card company and a complaint with the Better Business Bureau. At this point, they called me back and said they would refund my card immediately. They have not done so.

    Business Response

    Date: 12/21/2022

    Client was given a partial refund of $100 and is satisfied now.

Willoughby's Camera is NOT a BBB Accredited Business.

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