We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pilates

Club Pilates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pilates.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -On November 18th 2024 I put name on the waitlist for 2 classes at Club Pilates -I saw 2 pending transactions on my credit card for $47.03 USD (totaling $94.06 USD) -Ive never been a Customer before and this was the first time I was using the app -I referred to the contract sent by the merchant and it only said I would be charged if I didnt cancel before 12 hours -I never made it out of the waitlist since it was very long. Additionally, I would only be available to take a class on a specific day, so I decided to cancel my name out of the waitlist before the 12 hour window ************ was never provided -I called the merchant and requested that the pending transaction was reversed -The merchant offered me the service on a different time. However, this couldnt work for me since I was not physically able to take the service -They didnt provide any other help -Im getting bill USD 184 USD on top of the ********************************************** late fees and other fees when Ive never taken a class there -They were not transparent on the terms of services before charging my credit card and dont have any controls or options to protect the customer -The contract doesnt say explicitly mention any policy that they decide to arbitrarily inforce -They are charging me abusive fees for services they never provided -They are unresponsive with customers

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unprofessional conduct of business, denied admission to paid class within less than a few hours from scheduled class time, denied repeated request for refund, hanging up on phone calls on business number, sending angry text messages to private cell phone, accusing me of shouting when I tried to ask for clarification on the phone.

    Business Response

    Date: 03/16/2024

    This is someone who buys single classes at our studio. They booked themselves into a Level 2 class, which requires Instructor approval, which she did not have. In fact, the week prior in another class our Instructor was concerned for this persons safety. For that reason, we followed our typical protocol to remove the person from the Level 2 and notify them. She was notified and did not respond well. Her credit is still good, she can use it for classes. Instead, the front desk team was treated disrespectfully and harassed and negative reviews left before management was even given an opportunity to respond. The customer has since filed a chargeback, therefore it is now out of our hands and we can no longer provide a refund as it's stuck with the bank process. 

Club Pilates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.