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Business Profile

Pilates

Power Pilates

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an In-Person Core Mat I Program with Power Pilates for December ****. On Tuesday, December 5, 2023, they cancelled the class saying that they had other students "transfer," which I am guessing would be to their online mat academy or elsewhere. However, this is at no fault to me, the student who had prepared her weekday and weekend to take this class. The week prior, they were still sending me invoices to pay for the rest of the program back-to-back, even when I am sure they knew at that time, there wouldn't be enough students to take the class, and they said it was because they needed to do things efficiently, however that is not my fault as a student as well. They said they would "be in touch" to let me know when the next dates for the class was, but this is an inconvenience to me as a student. I already have other courses I need to take during the weekends and it's unethical to hold a refund to student because other students are dropping out of a class. I am not going to wait until they decided a date for a new class and I was not given the service I paid for on the dates I paid for them. They tried to come up with a resolution for me to take it online, but there's no way I would move forward with receiving an education from a company that only cares about themselves and their own pockets. I also see that they recently updated the schedule for the new Core Mat I date, which I am not available on due to another 6 month long course I am in. I have attached that schedule as well.

    Customer Answer

    Date: 01/07/2024

    Better Business Bureau:

    At this time, I have not been contacted by Power Pilates regarding complaint ID ********.

    Sincerely,

    *****************************

Power Pilates is NOT a BBB Accredited Business.

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