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Business Profile

Point of Sale Systems

ShopKeep.com Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Point of Sale Systems.

Reviews

This profile includes reviews for ShopKeep.com Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ShopKeep.com Inc. has 3 locations, listed below.

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    Customer Review Ratings

    1

    Average of 4 Customer Reviews

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    Review Details

    • John H

      Date: 09/30/2023

      Absolutely awful customer service who send you in circles. This has been the most stressful experience in my life. Constant problems with processing and inventory. DO NOT BUY this POS!!!Any system would be better then this.

    • Andrew C

      Date: 09/25/2023

      After doing business with Shopkeep for many years we wanted to update our iPads and payment terminals. The ones we have do not do chip and contactless payments etc. I called Shopkeep and they told me which ones would work with our new iPads and ordered them. When we received the new chippers I couldn't get them to work. I called support and they said that I would need to contact my bank and get new VAR sheets for them to work. After contacting the bank and the related delays I got my new VAR sheets and again tried to use the terminals. They didn't work. I called support and tried with them on the phone but they didn't work. After being on hold for an extended period of time the tech support told me now I need to change my payment gateway. I told them I didn't want to change my gateway and that they had told me the hardware would work with my system. Over and over I called and spoke to techs telling me I could return the non-working equipment. They never sent me a return authorization form and after months of this they tell me I can't return them now. This company lies over and over to get your business. They are ignorant and use shady tactics to force you to change services. I have spent hours on the phone with these sneaky lying thieves. The hold times are atrocious and the information you get is inaccurate and misleading. Avoid at all costs!

    • Conor C

      Date: 05/19/2023

      Absolutely awful customer service who send you in circles. This has been the most stressful experience in my life. Constant problems with processing and inventory. DO NOT BUY this POS!!!

    • Joan R

      Date: 09/13/2022

      This Company has no customer service at all since Lightspeed bought it out. Our 5 year old credit card machine's battery or something got fried or burned out. Acceptable it was 5 years old. We purchased a new one from them July 13th, received it & hooked it up on the 17th of July. I went away & started calling them on the 29th of July. Trouble Shooting doesn't work. I called the 10th of September & asked for a manager. The answer was, manager's do not work on the weekends. So I called Monday September 12th, had a friendly guy, the machine worked for 2 transactions & then quit. Today I asked for a manager or supervisor - there isn't one there. They but me off with all these phone calls from July to now - multiple phone calls - lot's of phone calls. Now, they are saying it can not be returned - it's over the 30 days. Well, yes, I bought a re-furbished one - all the new ones were out of stock, when I needed to purchase.Our 1st one was a wireless Bluetooth, so I called when purchasing & they told me the ethernet one would work with our system. It apparently does not. I have been on the phone with them so much yesterday & today - getting the run around. Yesterday - one phone call was 1 hour & twenty minutes - with her refusing to get me a supervisor - that she actually stated - she was going to hang up on me & yes she did. We have incurred fees for manually placing the credit card numbers in manually from our bank. We can not tap or swipe with the unusable new credit card machine. The device will not even activate on ShopKeep - just circling & circling - trying to find the credit card machine. PLEASE NEVER USE SHOPKEEP We were with them for 9 *********** looking for a new POS *********************** Manager

    ShopKeep.com Inc. is NOT a BBB Accredited Business.

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