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Business Profile

Prepaid Credit Cards

Praxell, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

2

Average of 1 Customer Review

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Review Details

  • joseph t

    Date: 10/14/2022

    I'm very very very displease with how Praxell does business. I've had an account with Praxell for a number of years and the service has steadily declined. Misinformation seems to be the wide spread at Praxell. I can call Praxell 3 different time and get 3 different answers from 3 different persons to the same question. It is because of incorrect information given to me by Praxell representatives that my *************** credit card with a very high limit was closed even though I have excellent credit with ***************. What happen is I was given incorrect information concerning how much money could be transferred in a day. After 2 attempts at transferring money from my Praxell account to pay off my **** of America card I was told by Praxell the issue was that the tranfer was 'over the daily limit' . Because of these 'over the limit' transfer attempts **** of America closed my account due to 'suspicion of fraud'. My issue now is my company has been trying to direct deposit my payroll check for quite some time. I was told the deposit was not accepted because it exceeded the $5000 deposit limit which I was not aware of. I was told by 3 different representative that a 'manual process' would have to occur to process the 'over $5000 amount' and that it would be accepted as long as I made Praxell aware it was coming. One of the the representative even quizzed with 5 questions and told me I got 4 out of the 5 questions correct so the deposit would be accepted. After checking on if the deposit had been redeposited today I was told I would need to answer 5 more questions to which I replied let me speak to a supervisor. The supervisor ask for my social security number and my home address to which I gave her. I was told that my 'information' could not be 'verified' which makes no sense to me since I've had many payroll checks direct deposited to this account over the years with my same social security number and home address. I was then told the 'only' way the mo

Praxell, Inc. is NOT a BBB Accredited Business.

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