Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep reporting $120 past due but I uploaded six months of statements and that balance was paid in full more than six months ago. I disputed the original with all 3 bureaus and it got taken off all 3 but they are resubmitting it and its on there twice now which is illegal and you cant do that if that balance is paid in full. I currently have a zero balance.

  Business Response

  Date: 02/25/2025

  Fizz is a financial technology company that offers financial tools and resources to customers. In particular, ********************** works with ******************** partners to, among other things, offer certain customers a ********************** ********** Debit Card, which can be used to access an open-end, revolving line of credit. Fizz is tailored to college students and young adults. Fizzs mission is to empower customers at the beginning of their financial journey. To that end, Fizzs card product offers convenient features like daily autopay (which allows customers to pay down their balance daily, rather than fall behind on repayments by accumulating a balance) and an optional automatic safefreeze function (which freezes a customers card upon a missed payment). If a customer chooses to opt out of autopay, then customers must pay off their ********************** card balance at the end of each monthly statement period (much like a standard charge card). Fizz then works with major credit bureaus to report the account activity of its customers to the bureaus, which builds customers credit history over time. 
  
  We are dissapointed to hear that this particular customer was unhappy with her ********************** experience. Fizz customers are typically exceedingly satisfied with Fizzs products and servicesas evidenced by its App Store and other public customer ratings.
  
  As ********************** makes very clear on its website, in its app, and through its customer support function, notwithstanding Fizzs mission and goals, Fizz is obligated to accurately report each customers account activity to the credit bureaus, which is both legally required and ensures the integrity of the Fizz card product. This means that, if a customer misses a repayment due date, ********************** is obligated to report this missed payment to the credit bureaus. It should be noted that Fizz does not charge interest on delinquent balances, as Fizz feels that interest contributes to a perverse cycle of indebtedness. 
  
  Unfortunately, it appears that some of the information contained in this customers complaint are misguided. As ********************** customer support attempted to explain to the customer on multiple occasions, as with every other credit product, once a customer misses a payment deadline, subsequently paying off an account balance does not erase the missed payment from the customers record. Of course, it is always better to repay the outstanding delinquent balance, rather than to continue to be reported as delinquent (which this customer did eventually do), but the missed payment will unfortunately remain on the customers credit report, as is required by law. 
  
  In this customer's case, while ********************** is cautious about divulging sensitive customer information, we can clearly state that the customer missed multiple repayment due dates and was severely delinquent (in one instance, over 60 days past due, and in another over 120 days past due) on her required repayments of amounts she spent using her Fizz card. The customers own attachment ********** shows the last delinquent balance of $91.23, which was initially due on August 18, 2024 and remained outstanding until she repaid it via invoice on December 30, 2024 (invoice attached as evidence). Note that Fizz also provided the customer with a thirty day ***** period thereafter to make a repayment before being negatively reported. Note, also, that the customer failed to include her earlier statements showing outstanding balances and missed payments.
  
  At no point did Fizz report the customer to credit bureaus as "$120 past due, which would not be possible, as the customers maximum line of credit was $100. Rather, the customer is likely referring to being reported as 120 days past due, which is what Fizz customer support explained to her on at least one occasion. Moreover, now that the customer has repaid her outstanding delinquent balances, it should be noted that her repayment history will go back to "current" going forward. 
  
  While Fizz is disappointed to receive this complaint and that we couldn't resolve the matter before this point, we are always striving to improve our customer experience and are open to responding to any further questions or comments that the customer or ******************** may have.
  
  Thank you for your review.