We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Private Schools

Relay Graduate School of Education

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Private Schools.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The institution has failed to report conferment of my degree to the ******************.The institution has failed to refund Federal funds disbursed to my account in the amount of ******. RELAY withheld the funds, and cleared my balance to zero after requesting a refund. Federal regulations and RELAY's policies state that any federal funds disbursed to a student's account in excess of allowable charges must be delivered to the student.The institution failed to honor/acknowledge my petition to apply my ***** Relay Americorps funds for reimbursement of educational materials cost. I've attempted to contact the institution via phone on multiple occasions starting on/about January 3, 2024. There are no operating phone lines. I communicated my concerns multiple times via email starting on January 19,-February 16 2024. I contacted RELAY Student Support, RELAY Student Affairs, RELAY ***************** **** President ***************************** , Financial Aid Director *********************, and CEO *************************. I didn't receive a single response from the organization or its representatives.

  • Initial Complaint

    Date:03/09/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As a black/brown student in a majority poor community, an opportunity has been taken away from me. I have used my hard own money to pay my tuition and my graduation is being taken away based on a non-pandemic reason. My professor stated, "We will not be having an in-person commencement. The reason is, we have a lot of out-of-state students that cannot attend, so the decision was made in the best interest of everyone" NO email, NO communication. I do not agree with the way Relay has handled this overall situation, as far as communication and consideration towards their students. Last year, Relay had an in-person commencement in the Javits ***** center in August. Due to this, I have family who has already bought tickets. I have plans already made, solely because if Relay had one last year, who would think this year would be different? The ************** took away my bachelor's graduation and now I will have no master's commencement because of out-of-state students. I WANT TO TALK TO SOMEONE IN HIGHER *** ASAP.

    Customer Answer

    Date: 04/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Relay Graduate School of Education regarding complaint ID ********.

    Sincerely,

    **************************

  • Initial Complaint

    Date:02/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently withdrew from a program at Relay GSE. On a phone call with Relay GSE, I was informed that I would only be responsible for $1875 (a 50% deduction after scholarship), since I withdrew before a certain deadline. Relay GSE is now billing me for $4800, with a deadline of one month before this bill goes to collections. In spite of their one-day response policy, Relay has, for several weeks, refused to respond to my repeated email inquiries regarding these additional charges. Eventually, I was told to file a formal grievance policy, but did not hear back after one business day. There are now ten days remaining before Relay requires me to take on this unexpected debt. What I am hoping for is a resolution where Relay adjusts my billing as per our prior conversation over the phone.

    Business Response

    Date: 02/22/2023

    Prior to the filing of this complaint by *********************, Relay GSE put a hold on his account so it would not go to collections until this matter is resolved through a thorough internal investigation. In addition, our Director of Student Affairs has offered to meet with **** to discuss the matter in detail, that meeting is pending confirmation.

    Customer Answer

    Date: 04/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


    Hi BBB,

    My case with Relay GSE was never resolved. I received correspondence from Relay GSE that they would set up a time to call and discuss the case with me. They informed me that they would put the collections account on hold until the situation was resolved. However, when I replied with times that I could meet, they did not respond. I followed up and again they did not respond. I assumed at this point that they were dropping the charges to my account, because I never heard from them otherwise. After complete silence on their end, I received an email a few days ago that my account was indeed sent to collections, in violation of their word.

    I would like to reopen a complaint against them, edited to include this portion of my grievance.

    ***************************


     


     

    Business Response

    Date: 04/14/2023

    Meeting has been scheduled with the student for 4/17.

Relay Graduate School of Education is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.