We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Project Management Software

Go Pinata Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Project Management Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/04/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Police Report Statement Credit Card Fraud Report Filed By:Name: *** ****** Address: ******************************* Phone: ************ Email: ******************** Incident Details:Date of Initial Payment: 6/6/24 Date of Unauthorized Charges: 6/7/24, 7/1/24, 8/1/24, 9/4/24, 10/1/24, 11/1/24, 12/2/24, 1/2/25, 2/3/25 Amount in Dispute: $7,290.00 ?? Statement:I am filing this report to document unauthorized charges made to my personal credit card by PINATA, ***** a company based in *********On 6/6/24, I authorized a one-time payment of $810.00 over the phone to assist Naked Diablo with a billing issue. However, I later discovered that PINATA continued charging my personal credit card for $810 per month for the next 9 months without my authorization.I never signed an agreement with PINATA, nor did I authorize my personal credit card for recurring payments. PINATA has failed to provide proof of my consent and has instead pointed to a contract signed by *** ********, which does not include my name or signature. Despite multiple requests, PINATA refuses to refund the unauthorized charges.While I was initially unaware of these charges due to personal circumstancesincluding my wife's serious health issuesI only recently reconciled my bank statements and identified the fraudulent charges. This delay does not change the fact that my credit card was charged without authorization.Since my personal financial information was misused, I believe this qualifies as credit card fraud and request a formal investigation into PINATA, ****** Attached Evidence:? Credit card statements highlighting unauthorized charges.? The contract signed by *** ********, proving I was never a party to the agreement.? Email correspondence disputing the charges.? PINATAs refusal to refund the unauthorized transactions.I request that law enforcement take appropriate action against PINATA, **** for unauthorized use of my personal credit card

Go Pinata Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.