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Business Profile

Publishers Periodicals

Newsweek Media Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Publishers Periodicals.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, per the cancellation instructions for this company, I've sent three (3) separate emails to cancel my subscription. No emails have been returned and I'm continuing to receive, and be charged monthly, for this subscription.

    Business Response

    Date: 09/13/2024

    Having searched our email database, we have found no record of a cancellation request.

    However, we have cancelled and refunded this subscription today, no further charges will take place.

    Regards

    Newsweek.

  • Initial Complaint

    Date:08/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Newsweek does not honor timely cancellations of trials. I subscribed to Newsweek for a one-month trial of the Digital+Monthly on July 11. The only way to cancel is by email so I sent a request for cancellation email one day before my next billing cycle as I do not want to be charged for next month. I did not receive any response so I sent a second email. 5 days later, Newsweek emailed me stating, we also require at least 7 days notice prior to renewal in order to cancel before payment is taken. We have cancelled your automatic renewal for you however, no further charges will take place. They went ahead and charged me $4.99 for the next month's cycle. When I signed up for the trial, there was nothing written to inform me about the notice of at least 7 days. Their websites trial sign-up page says Cancel at anytime and their terms of service says You can cancel your Newsweek subscription at any time by e-mailing us at support [at] ************. They blamed me for not cancelling way ahead while they feel its okay for them to slack off on email response time and make up any rules along the way as they please at the customer's expense.

    Business Response

    Date: 08/16/2023

    Our terms of sale, which must checked to confirm have been read and agreed to, clearly state that we require at least 7 days notice prior to renewal to cancel an automatic renewal.

    We did not receive the original cancellation request but this too would have been too late in the cycle.

    This was explained in our reply and the subscription remains accessible until the current period ends.

    No further charges will take place and we do recommend all customers read our terms of sale before signing up to any subscription service.

    Many thanks 

Newsweek Media Group is NOT a BBB Accredited Business.

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