Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Publishers Periodicals

Trusted Media Brands, Inc.

Headquarters

Complaints

This profile includes complaints for Trusted Media Brands, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Trusted Media Brands, Inc. has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 152 total complaints in the last 3 years.
    • 57 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/18/2025

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Background:09/24 Received Family Handyman Trade Secrets (FHTS).10/10/24 Installment payments offered. Ist of 2 payments mailed.10/15/24 Readers Digest Deposits 1st check.11/20/24 2nd of 2 payments mailed.11/26/24 Readers Digest Deposits 2nd check.12/13/24 1st Notice received that I owed $10.98 for FHTS.12/25/24 Emailed ********************************** with copies of cancelled checks (2 ea.).01/18/25 2nd Notice was received that I owed $10.98 for FHTS and to pay by 1/23/25.01/18/25 **************************************** told me I owed $0.00 & to disregard this notice and any future notices.1/22/25 Email received from Trusted Media Brands, *** (TMBI) RE payments received and balance now due was $0.00.2/15/25 3rd Notice was received, that I owed $10.98 for FHTS and to pay by 2/20/25.2/15/25 **************************************** told me I owed $0.00 & to disregard this and any future notices.Summary of problem: I keep getting threatening notices that an 'external collection agency' will be involved if I don't send payment ****. Repetitive Phone calls and emails yield the same result: I owe $0.00 and to disregard any associated balance due, notice(s.)

      Business Response

      Date: 02/18/2025

      Dear Mid-****** Dispute Services:

      I write in response to your letter dated February 18, 2025, regarding the complaint from ***** ******. I would like to provide some information about the customers order and clear up any misunderstanding.

      We did locate two book accounts for this customer.  We are showing payments were processed successfully on one account, and the second account showed the balance due.  The second account has been cancelled as of February 15, 2025.

      We have discontinued the customers enrollment in the book series on both accounts.  The customer may keep the book(s) and should disregard any further invoices that may be in process.   We have removed the customer from our promotional lists on both accounts. 

      I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

      Please contact us if we can be of further assistance.

      ***** *****
      Customer Service Center

      Customer Answer

      Date: 02/20/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ******



       

    • Initial Complaint

      Date:02/12/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called and canceled this reader's digest subscription 2 months ago but yet I have now a charge $49.03 I called and canceled 2 months ago because I have moved and do not live in the state anymore but I just saw the charge this morning please refund my money ASAP for I am on disability

      Business Response

      Date: 02/12/2025

      Dear Mid-****** Dispute Services:

      I write in response to your letter dated February 12, 2025, regarding the complaint from ******** ********. I would like to provide some information about the customers order and clear up any misunderstanding.

      We are not showing information on the customers account regarding contact from the customer.  We have processed a full refund, $49.03 for the February 11, 2025 order, and a refund of $2.86 for the remaining issues of the previous order.  We have removed the customers information from our promotional and mailing lists.

      I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

      Please contact us if we can be of further assistance.

      ***** *****
      Customer Service Center

      Customer Answer

      Date: 02/12/2025

      Better Business Bureau:

      I called the business again and they refunded. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** ********



       

    • Initial Complaint

      Date:02/12/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apparently Trusted Media Brands, Inc., of either ****** IA or ********* WI, claims to have sent a book that I never ordered and now they are sending threatening invoices. If they sent a book that I didn't order, it might have been thrown in the trash with the rest of my junk mail. I have subscribed to their subsidiary magazine, ***************, off and on over the past 30 years and have never had this problem. My last order was for a 2 year subscription to Family Handyman back in 2023, and one year was supposed to be free. This subscription also included a free project book which I did receive in 2023. I'm not sure what this "Trade Secrets" book is or what their "free gift" is on their most recent invoice, but I don't want them and never ordered them. It is bad enough that their magazine has gone from actual handyman projects to mostly recycling junk as home and yard decor, but I will not be making the mistake of subscribing again and do not want any more "free gifts" from them. I paid for the original subscription by check and will be done with it when it runs out in a few months. I just want them to quit hounding me to pay for a book that I never ordered.

      Business Response

      Date: 02/12/2025

      Dear Mid-****** Dispute Services:

      I write in response to your letter dated February 12, 2025, regarding the complaint from **** *****. I would like to provide some information about the customers order and clear up any misunderstanding.

      On May 2, 2024, we received an order from the customer for a book in the The Family Handyman book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time. We shipped the book on May 9, 2024.

      The next book and final book was mailed September 30, 2024.

      We have discontinued the customers enrollment in the series. The customer may keep the book(s) and should disregard any further invoices that may be in process.   We have removed the customer from our promotional lists. 

      I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

      Please contact us if we can be of further assistance.

      ***** *****
      Customer Service Center


    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trusted Media Brands owns the publication Birds and Blooms. I subscribed to the magazine several years ago and cancelled in 2022. I can look up my account on their website to confirm the cancellation. They have repeatedly over the past 3 years since cancellation, tried to bill me for a new subscription.

      Business Response

      Date: 02/11/2025

      Dear Mid-****** Dispute Services:

      I write in response to your letter dated February 11, 2025, regarding the complaint from ******* ******. I would like to provide some information about the customers order and clear up any misunderstanding.

      On June 30, 2021, the ***** ******* order was cancelled and a refund of $17.13 was processed.  The last ***** * ****** issue mailed was the August/September 2021 issue. 

      During this time, the customer was also receiving ***** * ****** Extra, which is a separate publication.  ***** * ****** Extra was automatically renewed yearly since 2019.  They were automatically renewed yearly, per the continuous renewal service announcement at the bottom of the order page,until the December 13, 2024 order.  This order was cancelled since we were not able to charge their payment information successfully.  An unpaid order was processed so the subscription would continue, since we did not receive a cancellation request from the customer for ***** * ****** Extra.  We have now cancelled the unpaid order, and the customer can disregard any further preprinted invoices they might receive.  We have removed the customer from all promotional and mailing lists.

      I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

      Please contact us if we can be of further assistance.

      ***** *****
      Customer Service Center

    • Initial Complaint

      Date:02/04/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a book on 1-24-2025, from Readers-Digest with Trusted Media Brands as the billing agent.I did not request this item. The book is titled " Fiction Favorites".I was billed $32.97 due 2-19-2025.Account number *********** No product return contact information was provided.I filed a BBB complaint on 1-24-2025. online.I received a letter from BBB on 2/3/2025 requesting the book title and date of receipt. That complaint # ********.

      Business Response

      Date: 02/05/2025

      Dear Mid-****** Dispute Services:

      I write in response to your letter dated February 4, 2025, regarding the complaint from ***** *****. I would like to provide some information about the customers order and clear up any misunderstanding.

      On December 4, 2024, we received an order from the customer for a book in the Fiction Favorites book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time.We shipped the book on December 12, 2024.

      The next book and final book was mailed January 17, 2025.

      We have discontinued the customers enrollment in the series. The customer may keep the book(s) and should disregard any further invoices that may be in process.   We have removed the customer from our promotional lists. 

      I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

      Please contact us if we can be of further assistance.

      ***** *****
      Customer Service Center

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never subscribed to ***************** and have notified then several times that I do not want their magazine. They continue to send the magazine and request payment. The attached letter was sent 3/3/24 in one of their mailing envelopes. They charged my credit card, and I filed a complaint with the card and charges were reversed. I return their email stating I did not subscribe, and they continue to send magazines. All magazines they sent are in the sealed bags and I never opened as I am not interested in this magazine. This is my reply for latest billing email -I do not know if you have anyone working there that can read but I never ordered your magazine and have written letters telling you I did not order and even contacted my credit card that you charged. I guess I will need to file a complaint with better business to get someone there that can read. I am not interested in your magazine, and I have anything you sent me still sealed, so send me a box and you can have them back, I never read them. As I never opened anything from you, I do not know how you renewed a subscription that I never had. If I had renewed, I would have included pay. I will let you explain to better business.

      Business Response

      Date: 02/03/2025

      Dear Mid-****** Dispute Services:

      I write in response to your letter dated February 3, 2025, regarding the complaint from ***** *****. I would like to provide some information about the customers order and clear up any misunderstanding.

      On June 22, 2022, we received an online order for The Family Handyman for two years for $10.00 from the customer.  With the terms of the online subscription, all orders are automatically renewed until the customer contacts us to cancel.  The customer would have receive an email regarding the automatic renewal, prior to the renewal being processed.  We apologize if the customer did not receive these notices to their email address, ***************************.  We processed the first automatic renewal on January 16, 2024, for one year at $24.53. The second renewal was processed on January 14, 2025.  This order was not charged and has been cancelled.

      We have fully refunded the customer for the January 16, ************** the amount of $24.53.  We have also removed the customer from all promotional mailing lists.

      I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

      Please contact us if we can be of further assistance.

      ***** *****
      Customer Service Center


    • Initial Complaint

      Date:01/31/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on this company's mailing list to receive one magazine called Family Handyman which I pay for. The company began mailing me additional unsolicited products and invoicing me. I mailed the product back to them at my own expense with a message that I am not interested. Another unsolicited product shows up with an invoice. I mail it back again at my own expense with a note requesting them to cease sending me any unsolicited products. Today another unsolicited product shows up in the mail with an invoice. If I ignore it and not pay it most likely it will show up on my credit report. Now I will have to mail this one back too which will bring me up to $30 of personal expenses and hours of time lost dealing with this. I want my $30 reimbursed and for them to cease all communication with me. I will not be renewing the magazine subscription. I find it audacious to continue mailing me unsolicited products that I have to spend time dealing with not to mention the money it is costing me.

      Business Response

      Date: 02/01/2025

      Dear Mid-****** Dispute Services:

      I write in response to your letter dated January 31, 2025, regarding the complaint from ***** ******. I would like to provide some information about the customers order and clear up any misunderstanding.

      On August 5, 2024, we received an order from the customer for a book in the Family Handyman Handy Hints book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time.We shipped the book on August 27, 2024.

      The next book and final book was mailed January 28, 2025.

      We have discontinued the customers enrollment in the series. The customer may keep the book(s) and should disregard any further invoices that may be in process.   We have removed the customer from our promotional lists. 

      I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

      Please contact us if we can be of further assistance.

      ***** *****
      Customer Service Center

    • Initial Complaint

      Date:01/29/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2024 a letter was sent to Reader's Digest requesting a subscription to their magazine be stopped; magazine was not a requested subscription by my father, **** ******, an 89 year old man. The magazine was not received for a few months but in October ******************************************************************** November 2024 a second letter was sent again requesting Reader's Digest to stop sending their magazine. But this month, January 27, 2025, another Reader's Digest magazine was received again. On January 29, 2025, a third letter will be mailed to Reader's Digest requesting for the third time to stop sending the magazine to my dad, **** ******. Also in June 2024, it came to my attention that Reader's Digest and Trusted Media Brands were both sending the same magazine to my Dad at his address under two different names (his name ****** and ******). Then to top it off Trusted Media Brands had sent his account to collection agency for a magazine he did not subscribe to. Luckily no money was paid to either company. ***************** is ***********************, *************************************. Trusted Media Brands account number ***********. Date of collection letter 5/1/2024 and Penn Credit reference number *********Please investigate this claim. Hopefully Reader's Digest and Trusted Media Brands will finally cease and desist from sending their magazine to **** ******.Thank you, ****** ********

      Business Response

      Date: 01/29/2025

      Dear Mid-****** Dispute Services:

      I write in response to your letter dated January 29, 2025, regarding the complaint from ****** ********. I would like to provide some information about the customers order and clear up any misunderstanding.

      On August 25, 2023, we received an order from the customer, **** ******, for a book in the Fiction Favorites book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time.We shipped the book on November 18, 2024.

      The next book was mailed November 15, 2023.

      The final book was mailed on January 16, 2024.

      We have discontinued the customers enrollment in the series. The customer may keep the book(s) and should disregard any further invoices that may be in process.   We have removed the customer from our promotional lists.  The collection agency has also been informed that the order was cancelled.

      I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

      Please contact us if we can be of further assistance.

      ***** *****
      Customer Service Center


      Customer Answer

      Date: 01/29/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Using the dates provided by Trusted Media Brands, they have not discontinued my Dad's, **** ******, enrollment in the series.  My letters to discontinue the subscription were mailed/sent after their final book mailing of January 16, 2024.  They have continued to send books to him twice since the first letter to cancel subscription was sent in June 2024.  He received Reader's Digest magazine in October 2024 and January 27, 2025. He is 89 years old and probably unsure of what he is authorizing sometimes. I understand that they probably don't know his age when sending correspondence).  Therefore, the first letter sent in June 2024 should have ended any contact with him, but it has not.  Do not send any books, magazines, or correspondence to sell him anything again!!

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** ********




       

      Business Response

      Date: 02/01/2025

      Dear Mid-****** Dispute Services:

      I write in response to your letter dated January 30, 2025, regarding the complaint from ****** ********. I would like to provide some information about the customers order and clear up any misunderstanding.

      On August 25, 2023, we received an order from the customer, **** ******, for a book in the Fiction Favorites book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time.We shipped the book on November 18, 2024

      The next book was mailed November 15, 2023.

      The final book was mailed on January 16, 2024.

      This account was under the name of **** ****** with the same address.  The Reader's Digest subscription under the same name expired with the May 2024 issue.

      We located another account under **** ****** and the Large Print Reader's Digest subscription expired with the March/April 2024 issue and a subscription for Reader's Digest that just expired with the February 2025 issue.  We are not locating another book account with the customer

      We have discontinued the customers enrollment in the series. The customer may keep the book(s) and should disregard any further invoices that may be in process.   We have removed the customer from our promotional lists from all accounts. 

      I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

      Please contact us if we can be of further assistance.

      ***** *****
      Customer Service Center

      Customer Answer

      Date: 02/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will suffice at this time.  It appears that no one read completely the information sent from the business or from me.  I will acknowledge that the matter has been resolved for the time being.  If further mailings occur, I will be notifying BBB as soon as possible.

      Sincerely,

      ****** ********



       

    • Initial Complaint

      Date:01/22/2025

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am elderly and did not want these "fiction favorites" books (two of them) that I have been sent. I never opted for them. There are some unconscionable practices going on here with the accompanying letters that provide no way to contact "Trusted Media Brands" to let them know of the error. Nor are there instructions to return. Instead, there is a "deadline" worded "please pay before Feb. 12, 2025" that is causing me stress. Are they going to go after my credit because I didn't pay by then, I don't know. I haven't been presented with power to stand up for myself in this situation.

      Business Response

      Date: 01/25/2025

      Dear Mid-****** Dispute Services:

      I write in response to your letter dated January 22, 2025, regarding the complaint from ********* *********. I would like to provide some information about the customers order and clear up any misunderstanding.

      On October 21, 2024, we received an order from the customer for a book in the Fiction Favorites book series. As stated in the offer, when ordering this book, the customer would automatically be enrolled to receive other books in the series with no obligation to buy, and the option of canceling membership at any time.We shipped the book on November 18, 2024.

      The next and final book was sent January 10, 2025.

      We have discontinued the customers enrollment in the series. The customer may keep the book(s) and should disregard any further invoices that may be in process.   We have removed the customer from our promotional lists.

      I hope this helps clear up any misunderstanding. I apologize for any disappointment the customer may have encountered with our company.

      Please contact us if we can be of further assistance.

      ***** *****
      Customer Service Center

      Customer Answer

      Date: 01/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ********* *********



       

    • Initial Complaint

      Date:01/16/2025

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband passed away in 2022. It is now 2025 and Reader's Digest has not or will not remove his name from their mailing list. I got a new letter today (the last one was received in October 2024) with an offer for him to subscribe to their magazine. I have both called and written the company regarding removing him from their mailing list. They are aware that he is deceased (his account says "Estate of (dead husband)" but they continue to send these notices congratulating him on being entitled to a special courtesy discount on their magazine. I just want them to stop sending these offers.

      Business Response

      Date: 01/21/2025

      We apologize for the inconvenience *** ****** has experienced.

      Pleas provide the complete name and address as it appears on the mailing *** ****** received.

      Customer Answer

      Date: 01/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I chose this so I could reply to their request  I have attached a photo of the address on the offer that I have been receiving for the past few years despite my requests for them to take him off their mailing list

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ***** ******




       

      Business Response

      Date: 01/22/2025

      We apologize for any inconvenience *** ****** has experienced.

      We have again removed ******* ****** *** Account number *********, from all promotions.

      Customer Answer

      Date: 01/22/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and hope that this resolution will actually resolve the matter. Ive been assured of this before. Time will tell. Thank you. 

      Sincerely,

      ***** ******



       

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.