Complaints

This profile includes complaints for MCM's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MCM

  681 5th Ave Fl 10 New York, NY 10022-4306

• 

  MCM

  15 Mariner Dr Southampton, NY 11968-3492

• 

  MCM

  100 Greene St New York, NY 10012-3821

• 

  MCM

  630 Old Country Rd Garden City, NY 11530-3467

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive placed an order on July 26,2023 through the MCM luxury website. And for the black/gold crocs that they were selling for $450. My total was $489.38. Order number is *********, and tracking number ******************. My package was shipped off on the 26th of July and was lost in transit for 2-3 days and I created a claim for the package so *** could locate it. It was scanned as delivered yesterday on 07/02/2023 and around 2:30pm. I arrived home from work around 4:30pm and when I gotten here, my package was no longer here. I am a single mother so there are no other adults in the home but me. And when I asked my neighbors about the package, they say they havent seen it. I reached out to an agent by the name of ******* on 07/03/2023 and around 1:30pm on MCMs website. The agent was very rude and instantly assumed I wanted a refund for my stolen/missing package. I wanted to see if they offered replacements. He then told me to look at my tracking number to see that it was delivered and that I have to speak with someone from **** And kept saying they dont do refunds or replacement orders. So then I asked ******* if my package is insured so I could receive assistance from ***. He doesnt even reply back, just ends the chat on me. Now I am without my package or my money. I would like to know how I could go about getting help for this.

  Business Response

  Date: 08/04/2023

   

   

  Dear *********
  
  Thank you for bringing this to our attention. We have contacted our **** center and one of our Supervisors will be in touch with you to get a *** investigation open ASAP.

   

  Best,

  MCM Team. 

  Customer Answer

  Date: 08/07/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [I was not offered my money back for my package being stolen, or offered a replacement order to be shipped out to me. I dont believe *** could help me as it isnt their fault. Their carrier made the delivery, the package just was no longer at my front door once Ive made it home from work.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ********
  
  
  
  
   
  

  Business Response

  Date: 08/21/2023

  Hello please note the below,

   

  The Claim was approved, the refund was issued on the 08/08 and received on 08/16

  
  **************

  Customer Answer

  Date: 08/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** ********
  
  
  
   
  
  

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 05/11/23 Total amount paid to the business $753.30 Business committed to provide: designer handbag Nature of despite: handbag was lost during shipping, business agreed to provide a refund.Business claimed refund was submitted to my bank on 05/22/23, however there is no proof of refund in my bank account. This information was also confirmed with the bank. Order # *********, tracking # ******************

  Business Response

  Date: 07/05/2023

  Hello *****,

   

  Thank you for reaching out to us. After further reviewing your refund details I do see that your refund was processed on June 22nd.  Please see details below. Please contact PP with the below highlighted reference // EPA #. Please reach out to us directly if you have further questions.

  Refund **************** Auto Generated Refund from EPA * **************** Refunded -USD 753.30 Jun 22, 2023, 08:10:59 EDT

• Initial Complaint

  Date:12/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this bag 1/12/22. I contacted MCM via email regarding repair under the 1 year warranty they offer. MCM stated I would have to have my bag fixed myself. I paid $700+ for a bag with a warranty. Would like repair or replacement.

  Customer Answer

  Date: 01/21/2023

  At this time, I have been contacted directly by MCM regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

  I have not heard anything from MCM.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *** *****************

• Initial Complaint

  Date:07/26/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th I made a purchase from MCM Worldwide (order# A10640743) totaling $414.77. On July 1, 2020 my package was delivered by **** upon delivery I received an empty box. I immediately contacted MCM to explain the situation and was told that they would open an investigation and see what happened to my purchased item. I was told to keep the box that was delivered and that *** would be contacted to start an investigation. I have contacted this company several times for either a replacement or for a full refund. I was instructed to wait 5-7 business days for the company to get a response. On the on July 6th I contacted MCM and was told that I needed to wait another **** business days because *** still has not responded. I received a return call from a supervisor in the customer service department and was told that *** responded and claimed that they made several attempts to contact me to pick up the package. This was fabricated to MCM by ***. I was supposed to receive an update on July 15th, when contacting MCM I am being told that I still have to wait *** is communicating that I have not forwarded them the box, which is not true. On July 8th a *** representative arrived to my home and did not retrieve the box. On July 22, 2022 I contacted *** 800# and spoke with the damaged claims department and was told that they will be expediting this situation. On July 23, 2022, I received a call from a local *** facility in ********* **. I was instructed to give a call on July 25th to speak with a manager so that they "could ask the driver if he remembers picking up the package." I did as I was told I spoke with a supervisor named, ******. She verified that they received the box and instructed me to contact MCM to tell them to put a trace on the box that it was in the system. I did and MCM told me they do not deal with local carriers and that they have their own department from *** that they communicate with. This experience has been traumatizing.