Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was speaking on the phone today May 14, 11:29 ( MST ) with IHeart radio agent ********* in regards to issues I was having with my IHeart radio billing. I pay ***** for the all access and was explaining the amount was removed from my credit card by IHeartradio and should have the all access. She was interrupting me every other word, when I asked her nicely to stop talking so I could explain , she raised her voice and said that it was my job listen to her and that she will not help me until I do it her way. I asked that she check to verify what I was saying about my payment was there and she raised her voice at me , called me stupid and that if it was then I would still l have all access right now! Then she proceeded to ask why my name was ****** , am I Mexican or my family, could that be my issues Really Im being offended I enjoy listening of IHeart I just want to keep all access Treat like that She wouldnt even seek a supervisors and when I explained why I wanted one , she became even ***** and said that they would back how she was treating me I was shocked just shocked Im seeking help In restoring of my all access No charge after that After hanging up I feel simply cried

  

  Business Response

  Date: 06/05/2025

  Weve carefully reviewed Bonitas complaint, including the full recording of the call she referenced. After listening, we found her claims to be inaccurate. Our agent did not use any of the language she alleges. While ****** was extremely rude during the conversation, our team remained professional and courteous throughout.
  To ensure her concerns were addressed, a lead agent followed up with her directly and successfully resolved the matter.  At this moment there are no refunds to process as the account is on a trial period. She may be able to get a refund from ***** for the ***** subscription that was previously active. She would need to contact ***** as they handle their in app billing.

  This matter is considered closed on our end. We remain committed to providing fair and respectful support to all customers.

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refuses to remove my intellectual property off of their website (my name) after months of me requesting for them to do so. they have my name associated to other people who I do not know, and they are using spam tactics to boost their site traffic.

  

  Business Response

  Date: 03/24/2025

  We've reviewed Alijauwaun's complaint and have worked with our internal team to resolve this matter. The urls in question are currently inactive on our end. The rest of the process is dependent on another party, ******. Our team has submitted a request to ****** to remove the urls from search. Once the submission goes through it will remove from ****** ~6 months. 

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an Email On Sept from Ticketmaster promoting a concert of ********* ***** in ********, I reached our to my daughters and some friends to buy tickets together, finally we made the decision and in Sep 29th I Bought 8 tickets following the link that was sent to me. we were 4 mons and 4 teenagers super excited to see ********* *****, the total cost was $ ******* of all 8 tickets for the concert on OCT 27. . on OCT 26, I was looking for the tickets and I realized hey were called I heart radio fiesta latina tickets and not ********* yatra tickets, it look very strange so I went online to do a little digging and I realized that apparently tis was not a ********* ****** concert it was a concert of ******* ****** and ********* ***** was one of those artist. that got me really upset because the email never disclosed this to me as a consumer. we didn't even know the other 3 artist and we were mislead to think this was only a ********* ****** concert. if this was disclosed to us we have not bought that tickets. the email I received only said ********* ***** and only showed a picture of him. I contact Ticketmaster and was I the line with them for 1 hour and a half to finally be told that there were no refunds, I explain this was misleading information, that they never disclosed the other artist and I was assured that a supervisor was going to call me. I was never called or contact until after the concert via email to say the concert was an IHEART radio concert and that they refuse to refund, why will they market only one artist, it was to mislead the consumers. when you pay for only one artist you will get 2 hours of that not just a few last songs, Ticketmaster told me they are only the selling platform and that IHEART radio is the one that needs to approve the refund. shame on them both Ticketmaster and I heart radio to scam their clients like that.

  

  Business Response

  Date: 01/27/2025

  We are unable to refund as refund is available at point of sale and the email was never sent from iHeartRadio. The email / marketing  that led ***** to believe this was not a multi artist concert was ticket master. 

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 6.42 to upgrade to all access IHeart radio Now its heart radio plus There is no one to call and directly speak with It is done through email only Its very difficult to receive any type of resolution when youre someone with a learning disability and unable to explain an issue using this type of method due to how the mind gets overwhelmed when this situation occurs Ive searched online There is no customer service phone number to be found The amount paid didnt provide me with all access IHeart radio either Im very frustrated Ive had to speak with ***** twice Was referred to great radio Where there is no resolution All I am seeking is all access to ****** subscription that is it Could I please get some help

  

  Business Response

  Date: 01/27/2025

  After reviewing Bonitas interactions with our Care team I noticed there was communication after the BBB complaint was filed. The matter was resolved on 9/20 (ticket id *******
  

  The following actions were taken; The email associated with account was updated to ****************************** and subscription was activated. ****** was granted a 30 day free trial with an additional 2 months credit. First payment after trial and credit was scheduled for 12/20/24.  
  
  Apple sub under ******************************* was set to expire on 10/2 however as of 1/27 our system is showing an active apple subscription on *********************** If ****** is looking to cancel, we are unable to cancel subscriptions under Apple. Here are instructions to do so: Settings app on your iPhone>Tap on your name on the top> Subscriptions>Subscriptions> Tap iHeartRadio> Cancel

  If you need to reach out to us via Phone M-F 9a-5p EST ************. Chat and email are also available via ***************

  -*****

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I won NF tickets with Y100 they havent sent me the is really **** concert is Saturday night

  

  Business Response

  Date: 06/17/2024

  After reviewing ******************************* complaint, we reached out to the local Y100 team to confirm that tickets were delivered to **** via email on 5/24. Please see attached for reference.

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need this subscription ended. I canceled it 12 hours into a 30 day free trial

  

  Business Response

  Date: 02/08/2024

  Hi there, after investigating, looks like ***** reached out on 9/27 requesting to cancel the subscription associated with *************************** We did advise ***** that the cancelation was processed however the subscription remained active and was charged on 10/27. The subscription eventually closed on 12/7. Today, I confirmed that the subscription associated with ************************** is canceled and refunded of $5.30 was processed. ***** should see the refund within the next 3-5 days. *** also reached out to ***** with this information.

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is against iHeart radio and the station **** ***** FM. **** has a yearly holiday party and ***************************. There are many ways to enter. I tried to enter online and couldn't. I have a member account and logged in. I couldn't enter because the entry for this contest was not there. It was physically not present and there was no way for me to click to enter. I tried several times to no avail. I contacted them to let them know and they sent me a link that only took me to the informational site of the contest where it states how you can enter. There was a link on this page for the online entry and so again I clicked on it. Many contests and promotions were present, but not the one for the ****** Holiday Party at ********************. I even recorded two attempts to prove I was not making this stuff up and they never replied after that. I think it was a scam and I would like them to acknowledge this. They should also compensate me for my time and for breaking their contest policies and procedures.

  

  Business Response

  Date: 12/16/2022

  We're sorry to hear ***** had trouble entering the contest. Typically when there is an issue entering a contest we suggest troubleshooting and if the issue persists we pass along to the appropriate team to investigate. Since that specific contest has ended we are unable to troubleshoot. We cannot provide compensation for not being able to enter the contest however, ***** does still have an opportunity to enter for the same prize here; ************************************************************* . I reached out to ***** and provided her with this information. If she continues to have problems entering the contest, we'll be happy to look into this further.