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Business Profile

Light Fixtures

Foscarini Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a defective light manufactured by Foscarini from a website called Lightology. We have been trying for months now to get a refund and the website and manufacturer have refused. The receptacle of the light fixture does not fit the bulbs both Lightology and Foscarini claim are suitable (118mm halogen). The fit is not even close.We were able to force in a 114mm bulb. Unfortunately, the only bulb in this length is made for European voltage (230v) and gives no light with US voltage (110v).If the fixture was actually not defective, we would have no issue. It looks great and we paid an electrician to install it. It simply does not provide light because no bulbs fit. Now we are out the cost of the fixture and the electricians fee to install and uninstall this worthless light not to mention almost $100 we spent on bulbs from every manufacturer of 118mm. Not one of these bulbs came close to fitting.The entire process has entailed endless correspondence with Lightology and Foscarini wasting our time as they continue to claim 118mm bulbs will fit. They simply will not take responsibility..

Foscarini Inc. is NOT a BBB Accredited Business.

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