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Business Profile

Retail Shoes

Nine West Holdings, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

This profile includes complaints for Nine West Holdings, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Nine West Holdings, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Nine West on December 17 2022 for a handbag and pair of kimy boots. There was no pre order and items were said to be in stock and deliverable. On December 29 2022 the handbag was delivered but no boots and no correspondence from Nine West. I tried calling customer service 20 minutes after opening hours and no answer after waiting over 1 hour. I sent an email based off the website and received a no domain non deliverance message from G Mail. They took my money and have not contacted me in regards to the boots. I want a refund as this business has not upheld their sales commitment.

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PLEASE TELL ME WHY YOU HAVE TO WAIT UNTIL ALL ***** ARE SOLD BEFORE RESTOCKING. I WANTED 4 PAIRS IN SIZE 9 MYCKI DRESS KITTEN HEEL DRESS BOOT! I DIALED ************ AND WAS TOLD I HAD TO WAIT. AND TOLD NO THEY WON'T SEND ME A EMAIL WHEN THE ***** ARE BACK IN STOCK. I GET EMAILS FROM NINE WEST DAILY. I ASSUMED YOU WERE IN THE BUSINESS OF SELLING SHOES! PLEASE RESTOCK THE SIZES. I WAS ALSO TOLD IF ALL SIZES DON'T SELL , I MAY NEVER GET THE *****! THAT MAKES NO SENSE. THIS WAS SUPPOSTED TO BE MY CHRISTMAS GIFTS. NOW I GET NOTHING. PLEASE, PLEASE, PLEASE DO SOMETHING. THE POWER LIES IN YOUR COMPANIES HANDS.

    • Initial Complaint

      Date:10/11/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for 3 pairs of boots 9/28, expedited order with an expectation that shoes would arrive in 2 business days. Two pairs arrived on 10/4, however as of today 10/10/22 the 3rd pair of shoes has still not arrived, although the order reflects it arrived today. Upon researching found that package was delivered to wrong town! Told by customer service person that order cannot be canceled despite the fact that I have no 3rd pair of shoes. Company also not refund the expedited shipping that I paid. Horrible service I am returning all shoes purchased and not do business with them again. However I need to ensure that the 3rd pair is refunded as well as expedited shipping. No wonder this company has such a poor rating, they deservice it.

    • Initial Complaint

      Date:07/27/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I ordered a pair of shoes and paid for 1-2 business day shipping (NW-1314018), My order did not arrive within 1-2 business days and I requested a refund for the $32.95 I was charged for expedited shipping. Nine West denied my request and indicated that they have a 2-3 day processing time for all orders, however, when you select 1-2 business day shipping during the check out, that is NOT clearly displayed. I would like a refund for $32.95 for the expedited shipping.

      Customer Answer

      Date: 08/21/2022

      Better Business Bureau:

      At this time, I have not been contacted by Nine West Holdings, Inc. regarding complaint ID ********.

      Sincerely,

      *******************************

    Nine West Holdings, Inc. is NOT a BBB Accredited Business.

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