Complaints

This profile includes complaints for Mutual of America Financial Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Mutual of America Financial Group has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Mutual of America Financial Group

  320 Park Ave Fl 6 New York, NY 10022-6815

  
• 

  Mutual Of America Financial Group

  401 Liberty Ave Suite 2378 Pittsburgh, PA 15222

• 

  Mutual of America

  7300 Turfway Rd Ste 560 Florence, KY 41042

• 

  Mutual of America Financial Group

  2525 C St Ste 210 Anchorage, AK 99503

• 

  Mutual of America Financial Group

  737 Bishop St Ste 2305 Honolulu, HI 96813

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a involuntary distribution letter from Mutual of America regarding my 401k account. I have called the customer service ***** number on the form and left a message for someone from the *********** to call me last week. Noone has called me back yet. I have questions about my account & I dont know what to do. I called the ***** number again 2 hours ago. The person who called me back was really rude, and didnt want to connect my call to a manager. I called the corporate ************ didnt want to help me either. This letter I received said that its time sensitive, so I need someone to help me with my account soon. I told the corporate office I would file a complaint with bbb because ***** wants to help me and this is my money I worked hard for.

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a withdrawal of my retirement after I ended my job on 7/28/22. They received the application back on 8/24/22.I have called Mutual of America evey week since then to no avail, I have be unable to find out what is going on with my withdrawal. The only answer has been we are short staff be patient. That is the answer I received again today 9/21/22. I have asked to speak to a supervisor and was told 4 times someone will call back, never happened. I really hope you can help me resolve this issue. I can't buy my medication at this point.Thanks *********************************

• Initial Complaint

  Date:09/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to withdraw my *** funds that I invested with Mutual of America Financial Group for two months now and have yet to receive them. I have spent countless hours on hold trying to speak to a representative, eventually hanging up as my phone went dead. I finally got through to a rep on 8/23/22 who asked me to send in more paperwork. I did and sent it by certified mail on 8/24/22. By 9/13/22, I still didnt receive my check in the mail so I blocked an entire day out as I was determined to reach someone regarding my funds. I finally was able to get ahold of someone who had checked and said that all of my paperwork was received and processed. He then sent an urgent request to the processing center and told me that I would hear from someone in 24 to 72 hours. I never received the call. We are talking about a couple of hundred dollars here. Its not much but, being retired, I really need the money. There is no local office here in ******,** that can deal with my issue as the withdrawal center is located in *******. This is customer service at its worst. I have no other resources to get my money from them. I am extremely frustrated and need my money asap. I am hoping you can help.Thank you.

  Customer Answer

  Date: 09/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************
  
  
  
   
  
  

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my withdrawal on August 26, 2022, and had a discussion with the male representative, but I heard nothing in return from MOA, I called them again on September 6, 2022, and spoke with a female and she said there were no comments on the record about the first withdrawal product reports that were changed from prior and resubmitted my paperwork, once again for the third time, I called and spoke with a representative who suggested that I pull the papers from the years, I completed the form and emailed them back to WPC THE SAME NIGHT, I heard nothing from the company after as of September 13, 2022, I called and spoke with a female who advised me that the paperwork was received and being process by reviewers, I asked her when was the request going to processed, she commented that it would take, her comment was so many people are requesting their funds and things are backed up, and she didn't say when it would be deposit into my account.This is unacceptable, the request is due to you within 2-3 days of the request. As of today September 16, 2022, no response from them, no one answers the phone, and the direction for a call back was never processed for you to leave your phone number for a return call, the message machine comes on that there are many ahead of you or there are 6 calls but no one ever answers. I filed a complaint with the division in MOA about the unprofessional manner of the lack of communication, the returned response in writing was the representatives will call you to train you on the website, but that was not my problem, so the complaint was never acknowledged and no one called.I remain for three weeks without the funds as of September 16, 2022.

  Customer Answer

  Date: 09/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ** **
  
  
  
   
  
  

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a withdrawal in July for x amount of money. It was taken out of my retirement account and has NOT been deposited into my bank account. I have been waiting almost two months and have spoken to many representatives about this issue. I was told that I would receive my deposit 2-3 business days after I submitted my forms. No one knows where my money is and no one can give me a good explanation as to why I haven't received it yet. Supposedly, supervisors are "handling" the issue.

  Customer Answer

  Date: 10/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

• Initial Complaint

  Date:09/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received word that a prior employer had ended their 403(b) plan and that I should rollover my funds into another account. I have attempted to contact Mutual of America to begin this process but instead I have waited on hold for more than *************************************************************************************************** the past and faced the same barrier. I would like someone from Mutual of America to contact me so that I can begin the rollover in a timely fashion.

  

  Business Response

  Date: 10/14/2022

  Please confirm your account information

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed a withdrawal request on August 20 to Mutual of America consisting of 100% of my balance in the Equity Index Portfolio (roughly $71,000 now), with that liquidated dollar amount to be sent to my bank via an Electronic Funds Transfer. My request has not been fulfilled yet, nor have they reached out to me regarding the request. The monies are still in my account as of this AM. In past years, and even in April of this year, similar withdrawal requests were processed the day of receipt. As you know from other recent complaints regarding Mutual of America, reaching Mutual of America has been extremely difficult recently, though they do allow a callback feature on their Withdrawal *************************** (****) phone line. Via this feature I have reached the **** department various times regarding this request, but none were productive. Several Mutual of America representatives have said everything looks proper in the withdrawal request, so that isn't the issue. Will I get my money? How long will it be? What is really going on at Mutual of America? I don't know. I request your assistance in getting this withdrawal processed promptly (which "Finish the job" below is meant to mean). Thank you.

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.  Evidence that the requested withdrawal was being processed was available the morning after I submitted my complaint and I see that the money was received by my bank this AM.  Regarding my complaint, I would prefer that you not post it.  If you do post it, please strike out the dollar amount and these statements near the end "Will I get my money?  How long will it be?  What is really going on at Mutual of America?  I don't know."  as I no longer think those statements serve anybody's interests.  Thank you.

  
  Sincerely,
  
  *********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called MoA on 8/4/22, To request funds from my SEP plan (retired) for some bills that were to paid, knowing that I should receive my funds in approx. 2-to 3 busn. days. Monday at the latest. Funds not there. So I called and waited 3+ hrs. on hold said they were having a glich is the system and would be 7 to 10 days before I could see any funds. After numerous calls and holding times 3 hrs+ and also awaiting call backs at times (not receiving any) I asked for supervisors and promised call backs. Not receiving any call backs. Numerous tranferred calls to other ***** over 3 weeks now. My latest calls have been 8/22, 8/23, 8/26, 8/29, 8/31 (this was a 6 hr waiting with 2 people. They knew nothing about my account. I asked for rollover forms which were emailed to me by a supervisor, only to be told they have to go snail mail. I'm changing to another broker. THIS IS NOT EXCEPTABLE BUSINESS PRACTICE. I noticed in the wall street world Mutual is having major corporate changes that has everything to do with our money.

  Customer Answer

  Date: 09/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My name is ***************************, I have a very serious health related issue which is requiring me to withdraw from my 401k. My experience with Mutual of America ahas been the worst experience of my whole life. I am so depressed by this I dont know how else to reach them. It is getting close to a month and I still have not heard back. I call every week and i am told the same thing. I was not told that my employer needed to approve my hardship and after waiting a week and hours on the phone. I asked to speak to a supervisor. Within the next couple of hours i was denied because i was never informed that i need my employer to sign. I have now got my employer to sign and mail the documents in. Once again it has been over a week. My health is getting worse and worse day because i can not get my procedure done. Please can you help me. I have spoken to *****, ***** and about 4 other representatives. This is not what someone should experience especially when dealing with an emergency hardship withdrawal. Today i have been on hold for over 50 mins and still waiting this is extremely sad

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 29, 2021 I did a 401K rollover from Fidelity to Mutual of America via *****************************. This check was mailed on October 14, 2021 to the below address under tracking #**********************.Mutual of America ******************************************************** Fidelity has record of the check clearing and being deposited into an account on October 25, 2021. I have received no benefits statements or anything in regard to this account since. When I called to make a time sensitive withdrawal they had no record of my account at all. They proceeded to try and find the check. They found the check and sent me an image of it and then proceeded to tell me they had to wait to apply to the account using the old signed forms and would be in touch should I need to fill out new forms. After 1 week of no follow up or returned calls ***************************** emails me to state they sent the check back to Fidelity on November 1, 2022 (yes he wrote 2022). Fidelity has no record of this check or the check #. Fidelity only has record of the check that they sent that was forwarded to Mutual of America on October 14, 2021, this is attached.I have now tried to call several times and have been sent to voice-mail. I greatly believe they have lost or spent my retirement. This is utterly shameful and unexpected as I need my withdrawal asap. They have yet to answer my calls or emails and now there is no information on where my money is located. This is absolutely horrible, do not trust them with your money.

  

  Business Response

  Date: 08/25/2022

  Good morning,

  
  There is currently no Mutual of America plan information for this participant under the employer she referenced in one of the attachments.  A customer record is required for us to properly investigate the complaint and provide an appropriate response. 
  Therefore, we cannot respond to this complaint until the additional information is provided.

  
  Thank you.
  *********************

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I already stated that ***************************** of Mutual of America had no record of my account. However, I have proof of enrollment into the 403(b) plan as well as proof of forwarding them a check from my 401K rollover from Fidelity. It has already been noted that Mutual of America never applied my 401K rollover to the account that I signed up for. This issue has yet to be resolved and my funds are still not located or available to withdraw. This is a major problem and the funds were sent to Mutual of America last year of October 2021 and the check was cleared by Mutual of America on October 25, 2021.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  

  Business Response

  Date: 10/07/2022

  ************** was reissued a check and it was sent via ***** on 9/8 with a 9/12 delivery date.

  Customer Answer

  Date: 10/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************