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Business Profile

Rubber Footwear

Orva Stores, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rubber Footwear.

Complaints

This profile includes complaints for Orva Stores, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Orva Stores, Inc. has 2 locations, listed below.

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    • Orva Stores, Inc.

      88 Pine St Fl 26 New York, NY 10005-1860

    • Orva Stores, Inc.

      155 E 86th St New York, NY 10028-2106

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2022, I ordered a pair of shoes (size 11), upon receipt of the order, the shoes were size ****. I requested a replacement order, and a few days later received the correct pair and shipped the wrong size back.6 months later in May 2023, I was charged back $83.07 for allegedly not returning the incorrect size. I have tried disputing this charge with my bank, but because I can not view any return shipping information, I am unable to find a tracking number.The first red flag for myself should have been reading negative reviews for this company, including refunds, which they appear to 'scrub' off or remove from Amazon. A ****** search of Orva Stores reviews reveals more complaints.

      Customer Answer

      Date: 09/09/2023

      Better Business Bureau:

      At this time, I have not been contacted by Orva Stores, Inc. regarding complaint ID ********.

      Sincerely,

      *******************

    Orva Stores, Inc. is NOT a BBB Accredited Business.

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