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Business Profile

Searchers of Records

Pacer monitor

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pacermonitor has been overcharging to retrieve court documents at a rate of $5.50 per document. I have been charged a total of $371. I did not realize I was being overcharged until I checked pacer.gov.The price comparison showed that each document only costs between $0.30 and $0.70. I feel that this is an unethical business practice and that I have been ripped off. I have emailed to request a refund for the majority of the charges.

    Customer Answer

    Date: 05/24/2024

    Better Business Bureau:

    At this time, I have not been contacted by Pacer monitor regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2019.PacerMonitor used a trademark name, aka, my name that has a serial number, without my consent or permission.This is unauthorized usage of a federally protected entity and therefore subject to copyright infringement.

  • Initial Complaint

    Date:01/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like you to delete my information from ******************************************************************************! It is inappropriate and its giving me problems from other people! All my info should be confidential and they not responding to me why this info on internet

  • Initial Complaint

    Date:08/11/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PaceMonitor has a case that I am involved in on ****** search. I am a small business owner in my hometown and having this come up in a ****** search of me is bad for business and myself in general.

Pacer monitor is NOT a BBB Accredited Business.

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