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Business Profile

Searchers of Records

Sysoon Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had tried for years to Edit my ***************s that I had created years ago, change my password, Delete ****************** my Sysoon Account but with no choice to do anything but leave my information exposed.Anytime I try to change the password for many years as I have tried it just says:_______We are working on our website- please be patient.Thank you foryour support._______I did send a msg and reach out to support in November of 2021 about Not Being able to Change My Password or Privatize My Account. I received a response at that time in 2021 and was told they are working on the site just as the message says and I was told to give them some time although I explained I am now a victim and cant have my info exposed any longer and I Need to Privatize My User Information as well as My ***************s. Sysoon Still does Not have a private option and the website also has Not Allowed Me to change my password in all these years or Edit any of my Information or *************** Information. ****** alerted me years ago that my info on Sysoon was exposed but Sysoon has Not Allowed me for years to do anything about it. ********************* did respond through email as if he would help back in 2021 but I am Still not able to change my password, Privatize my Sysoon Account or Delete my Sysoon Account on the Sysoon Website.I would like "My Whole Sysoon Account Completely DELETED & REMOVED ALONG WITH ALL of MY PERSONAL INFORMATION, ALL of MY RELATIVE ******************** that I ADDED" to Sysoon as well as DELETE & REMOVE ALL OF MY INFORMATION, FAMILY MEMORIALS, ****************** from any other website that Sysoon has put "My Personal Information, My ***************s, **************** that I added or created" on.

    Business Response

    Date: 03/20/2023

    Good day,

    what the complainant writes is not true.
    We do not register the email that he provides in the system. Apparently, this is the email *******************.

    Profil url: *********************************************************************


    According to the description, the complainant requested a password reminder and the system always sent it to him.

    This is the first time we have seen such a complaint. We have permanently deleted the ******************* account.

    Sincerely

    *********************

  • Initial Complaint

    Date:11/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found a website online titled sysoon, which publicly looked up information on people who are deceased. Upon finding My Mother and uncle I acknowledged their deaths. I am now a member of sysoon with their deaths and memories on my local name search which was unexpected. I asked repeatedly for sysoon to remove the information from public platform which they did not acknowledge. I will also provide two to three emails asking for this information to be taken down without a response. I am dissatisfied and want my personal (family death) information taken off public forum immediately, please. This is my third attempt to get this removed publicly.

    Business Response

    Date: 12/03/2022

    Generally speaking, the Privacy Act doesnt apply to information about a person after they have died. This is because the Act defines personal information as being information about an identifiable living person.  Judicial justification for the termination of privacy rights at death is centered on two main points: firstly, the deceased can no longer be active agents, and secondly, the deceased are incapable of being harmed by invasion of privacy or defamation. The only clear extension of postmortem privacy rights under federal law are those pertaining to property.

    More information here: ***********************************************************

  • Initial Complaint

    Date:09/15/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Site has published personal information without legal permission.Site does not provide a link option for communication. Site and on internet is empty space for communication and resolve.Publishing personal information is dangerous to individual and family.Resolve would be to have all information deleted as soon as possible. *****************************************************

  • Initial Complaint

    Date:08/05/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Sysoon Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

Sysoon Inc. is NOT a BBB Accredited Business.

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