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Business Profile

Security Guard Training

Knight Training Institute (KTI) Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Guard Training.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business advertises on the internet that they are a training company for security guards and offered a $52 course. I purchased one and have not received any course so I disputed with my bank after reaching out to the company and not receiving any answer. Then I showed up the the facility because they have an address and there was no representatives on site at that address as if theyve never been there. Their facility isnt even in the building address directory. After a whole 3 days later I get a email from a representative ****** **** telling me if I withdraw my dispute she would refund me. I explained to her that I cannot withdraw my dispute and then she went into uproar. She constantly became hostile and started accusing me of making a mistake when my information was autofilled without any errors. She then in return tried to forge evidence which detailed that I received and and made careless mistakes with the dates on that same forged email. When I pointed out that that email was incorrect and null she made it clear to me she is not going to comply with my refund after all out of bitterness and disappointment that I did not fall for her forged email evidence. She then stopped answering my emails.

  • Initial Complaint

    Date:01/29/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint about a business, Knight Training Institute, ********. On January 17, ****, I ordered the 8 Hour ***************** Training from KTI for $52. The online course scheduled for January 18, **** at 9:00a.m. never took place. I would like a refund.

    Customer Answer

    Date: 01/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************************



     

Knight Training Institute (KTI) Corp. is NOT a BBB Accredited Business.

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