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Business Profile

Senior Services

Jukebox Health Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2022 I ordered a lift chair from Jukebox Health. They agreed to deliver it and set it up and remove the old chair on January 16, 2023. They charged my credit card $1,539.94. On the day of delivery the delivery man wanted to leave unassembled chair in the box in front of my front door. I am 63 years old and my husband is disabled. We could not accept the delivery so we refused it. I called Jukebox Health before I refused the delivery and they were not able to fix the situation so I told them I was refusing delivery and cancelling my order. They confirmed to me that the order was canceled. I then called Citi Cards to dispute the charge they placed on my Master Card assuming they would withdraw the charge. They never removed the charge. Staff at Jukebox Health apparently dont know how to remove the charge. They work through a third party whose process they dont seem to understand. Citi cards has informed me that they cannot force a company to withdraw a charge and has threatened to notify credit agencies if I dont pay this charge. *****************************, VP of operations at Jukebox Health was initially helpful in agreeing that I dont owe them money but has not resolved the issue and will not respond to my phone calls and emails.

Jukebox Health Inc. is NOT a BBB Accredited Business.

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