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Business Profile

SEO Services

Searchberg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in SEO Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business created a website for my company that worked for less than ************************************************************** they could not reimburse my money because the website worked for the first 24 hours.

    Business Response

    Date: 11/08/2022

    The client placed an order with us back on 21st of April, 2022. We worked on their website which went live on June 17th. The client was expected to test everything while we QAed the site as well. A final QA file was issued on June 24th and the project was archived on our end.

    There were a couple of emails from the client a week later highlighting problems they saw. We couldn't see those problems and asked for elaboration while stating that the project had already been archived and other than minor changes, any major work required would have to be assessed and would be charged.

    The client then remained out of touch. They called us on November 1st and tell us there are problems with the site. We told them the issue was with the hosting provider. They refused to accept and wanted a refund. Their claim that the website worked for 24 hours only are unsubstantiated and unfair. We have even suggested making minor fixes to the site free-of-charge to settle the matter amicably, but the client has decided to leave a negative review on BBB instead.

    We can't process the refund because the service has been rendered and the project was archived way back in June.

    Customer Answer

    Date: 11/15/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The website was still inoperable. Searchberg did not fix the problem, and they said they would fix the problem if we paid them extra money to fix it.

    After they received the BBB complaint, two Supervisors contacted me, irate, and offered tp fix the problem, despite what they normally would do.  They contacted be to inform me the problem had been fixed, but it had not been fixed. Parts of the website were still inoperable, and why asked me to change the password.

    I would like the complaint to be escalated as it has not bee resolved.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

  • Initial Complaint

    Date:08/11/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last week, I requested work to have my site revamped. After reviewing suggestions provided by the company, I told them that I did not like what was offered, and would like my money refunded. No work had been done to revamp the website.The company then responded by saying I was unreasonable, and they did not see grounds for a refund.Currently, no refund was issued, and no work was started/completed for service.Thanks,*********************

    Customer Answer

    Date: 08/12/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

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