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Business Profile

Shoes

Champion

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order #********* on January 31. The packing slip said the return policy was 30 days. I contacted Champion for return instructions and they said they couldn't accept returns for orders placed prior to February 1. They don't have visibility into orders placed prior to then. They said they sent an email to customers in mid-January to inform them, but I wasn't a customer so I didn't get an email. If the company changed ownership and knew this would happen, they should not have accepted any orders during that time, or they should have made it very clear prior to order submission that the order was not returnable. I am willing to return the items or get a receipt for a donation - whichever the company prefers. Either way, I want a refund. Thank you.

    Customer Answer

    Date: 04/28/2025

    Better Business Bureau:

    At this time, I have not been contacted by HBI Branded Apparel Enterprises, LLC regarding complaint ID ********.

    Sincerely,

    *** ********

Champion is NOT a BBB Accredited Business.

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