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Business Profile

Skin Care

Kiehl's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

This profile includes complaints for Kiehl's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kiehl's has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kiehl's

      435 Hudson St Fl 5 New York, NY 10014-3944

    • Kiehl's

      109 3rd Avenue New York, NY 10003

    • Kiehl's

      PO Box 2007 Westfield, NJ 07091-2007

    Customer Complaints Summary

    • 102 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order ************ and it was delivered to a *** access point and when I opened it there was hundreds of LIVE ANTS in the box. I put it in a bag and put it outside by the trash and called *** they would not return it back and said to call merchant- after 5 calls with them including managers and was told that I need to stick my hands in the bugs to take pictures and when I said that I am not touching anything with live bugs in it an it was beyond disgusting they told me that it was not their problem. I spoke to *** and they said they came out but would not look in a bag with live bugs either. Told company I was contacting you and they said good that it was not their problem. Have also contacted my credit card company

      Customer Answer

      Date: 09/18/2022

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Kiehl's has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    • Initial Complaint

      Date:08/23/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of purchase # **/30/2022 Amount pid $ ****** Order # ************ I did-not get the above ****************************** was informed several times about what happened and i still didnot get my refunds yet.Thank you ,*******

    Kiehl's is NOT a BBB Accredited Business.

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