We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skin Care

Kiehl's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Reviews

This profile includes reviews for Kiehl's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kiehl's has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Kiehl's

      435 Hudson St Fl 5 New York, NY 10014-3944

    • Kiehl's

      PO Box 2007 Westfield, NJ 07091-2007

    • Kiehl's

      109 3rd Avenue New York, NY 10003

    Customer Review Ratings

    1

    Average of 12 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jamie C

      Date: 09/23/2022

      I purchased $300 of skincare products that I used twice and developed an allergic reaction to. My eyes were almost swollen shut and my entire face was red and itchy, and I had to go to the Urgent Doc for a steroid shot just to help with the inflammation. This, in itself, was not the problem. I contacted Kiehl's, provided them with all the product information they requested, and they told me that I would hear from someone who could assist me in the next steps. The problem is, that six days later, and five different Kiehl's representatives later, I have been told someone from the ***************** would contact me to resolve this issue and process my refund. Of course that has yet to happen and not one single person that I speak to can actually help me or put me through to the department or individual who can process the refund. I call every day to be told that someone will contact me the next day. I guess they are just planning to keep my $300 and leave me with products that I cannot use. The is by far the worst customer service experience I have ever had, with any company, for any product. This is no way to treat people.

    • Albert Y

      Date: 07/27/2022

      The same with everybody: Placed an order online at Kiehl's. After the order had been placed I noticed the order was being shipped to my old address. Called Kiehl's to explain what happened and was told NOTHING could be done... The same same experience. I will call my credit card bank, and the bank will definitely take care of the charges, as I have emails to substantiate my claims. Kiehl's, *** *****

    Kiehl's is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.