We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skin Care

Malin+Goetz

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the company at the email address provided on their website on 2/14/2025. I also submitted an inquiry from their "contact us" page on their website. I asked a simple question about another site that sells their products. I wanted to know if the site was an authorized seller prior to purchasing. I then DM the company via instagram on 2/18/2025 about the same question and I was told to email them. I responded that I did email with no response. They responded with "i've contacted our customer service team + it looks like we are experiencing a high volume of inquiries. a representative will be with you as soon as possible." Till now (3/5/2025) I have not received a response. Not even an acknowledgement via email. At this point I'm not concerned with the lack of response and more concerned with how they handle any order issues via email. This completely turned me off from ordering which is a shame because I smelled the Dark rum scent from a friend and was instantly in love.

    Customer Answer

    Date: 03/30/2025

    Better Business Bureau:

    At this time, I have not been contacted by Malin+Goetz regarding complaint ID ********.

    Sincerely,

    **** *******

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 5 more than lips for my family from Malin+Goetz website. I paid 18 dollars quick 2days shipping including and my lips order which were totally *****. There are no any information from the company warehouse email when they have been shipped.So I called the websites costumer service by my own phone yesterday (12/20 on Wednesday and it passed the delivery date 5days), the service just told me they had been delivered on last week Saturday (12/16) and they just gave me my order tracking number after I questioned. NO CONTACT, NO SHIPPING and DELIVERY EMAILS, NOBODY CALLED and NO ANY CONFORMATIONS during this time. At the least from today, I clearly know that I lost my order because of their terrible reason.I find my apartment lobby they told me that didnt clearly know what happened. and it was passed 5 days because of the company didnt send any informations about that. So I cant find my order by myself. Thats very important for me. By the way, after I called the service yesterday and today is second day, I cant find them. The service telephone number************* didnt work. And nobody respond my email.There are two requirements by myself:1. PLEASE send my order again. Because I payment 18 dollars for the quick shipping and refund me 18dollars fee for the shipping because it passed more days even let me lost my package.Or 2. Cancel and immediately refund my order which is totally has ***** values including 18 dollars quick shipping free Looking forward to your response.

Malin+Goetz is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.