Business Profile

Solar Energy Design

YSG Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Design.

Complaints

This profile includes complaints for YSG Solar's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

33 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to report an issue with my solar system's monitoring. It is no longer sending updates, likely due to the recent 3G network shutdown and my cellular connection malfunctioning.I have attempted to contact you via phone at and email, but unfortunately, I haven't received a response.To resolve this issue, I'd like to explore connecting my system to ethernet. Could you please advise on the following:How can I get my system connected to ethernet for data transmission?Are there any specific instructions or resources available for this process?If connecting to ethernet is not feasible, I'd appreciate information on any alternative solutions available due to the 3G shutdown.
Business Response
Date: 03/08/2024
Thank you for reaching out to report the issue with your solar system's monitoring. We apologize for any inconvenience this *** have caused and appreciate your patience.
We understand that the recent 3G network shutdown *** have impacted the cellular connection of your system. We apologize for the delay in responding to your attempts to contact us.
To address the connectivity issue, we recommend exploring the option of connecting your system to ethernet for data transmission. This can provide a reliable alternative to cellular communication.
We have provided two resources that *** assist you in this **************** to SolarEdge ***************** Communications Troubleshooting Guide
Link to SolarEdge Communication Options Installation Guide
These guides contain instructions and troubleshooting tips for connecting your SolarEdge inverter to ethernet and other communication options. They should provide you with the necessary information to proceed with the installation.

If you encounter any difficulties or have further questions, please do not hesitate to contact SolarEdge directly. We are committed to assisting you in resolving this issue promptly.
Thank you for your understanding and cooperation.
Customer Answer
Date: 03/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I previously contacted Solar Edge, and they advised me to reach out to the dealer. I require professional assistance with this matter. Additionally, I would like to inquire about who handles the maintenance and warranty of the system should I need that.

Sincerely,

***********************

Customer Answer
Date: 04/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The ****** search results provided are not useful as they are for a different area (********). I am in ***************, and my efforts to find someone locally to get it done have not been successful either.
Also, Would WiFi be an option?

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 04/04/2024
Hello Better Business Bureau,

We have effectively communicated with the Morgans and provided direction for their inquiry regarding their inverter monitoring and solutions. Thank you.
Initial Complaint
Date:02/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my concern and frustration regarding the current state of my solar system installed by YSG Solar.For the past two months, my solar system has been non-operational, and despite numerous attempts to contact YSG Solar for support, I have been unable to reach them. This prolonged downtime has not only resulted in a significant inconvenience but has also brought to light a concerning issue.In desperation, I contacted a licensed solar company to assess the situation. Their findings indicate that the wiring in my solar system is incorrect and does not adhere to industry codes. This raises serious concerns about the installation quality and safety of the system.Given the urgency of the matter, I implore you to take immediate action to rectify this situation. I understand that issues may arise, but the lack of responsiveness and the potential safety implications of an incorrectly wired solar system are of utmost concern.I kindly request your prompt attention to this matter and appreciate your assistance in facilitating a resolution. If necessary, I am open to exploring alternative avenues to address and rectify the issues with my solar system.
Business Response
Date: 02/06/2024
Dear *** ************** you for bringing your concerns to our attention regarding the current state of your solar battery package system. We understand your frustration and want to assure you that we take your feedback seriously.
Upon receiving your complaint, we immediately conducted a thorough review of your solar system installation. We reviewed your file, the local electrical inspector and utility provider, *******, has provided certificates confirming that your system is indeed safe and compliant with all applicable industry standards. Your safety and satisfaction are our top priorities, and we strive to uphold the highest standards of quality and professionalism in all our installations.

We would like to clarify that as an installation company representing manufacturers such as Sonnen, who created your battery project, our primary role is to ensure the proper installation and functionality of your solar system. For ongoing service and support needs, including any maintenance or warranty-related inquiries, it is essential to engage directly with Sonnen. They have the expertise and resources to address any technical issues and maintain the long-term warranty of your system effectively.

We sincerely apologize for any inconvenience you may have experienced in attempting to reach us for support. We acknowledge the importance of timely and effective communication with our valued customers and are committed to improving our responsiveness in the future.

Please rest assured that we are here to assist you in any way we can to resolve the issues with your solar system promptly. We recommend reaching out to Sonnen directly for further assistance, and we are available to facilitate communication or provide any necessary information to expedite the resolution process.

Once again, we apologize for any inconvenience this situation may have caused you and appreciate your patience and understanding as we work to address your concerns. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Thank you, and we look forward to resolving this matter to your satisfaction.
Initial Complaint
Date:02/01/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB:I have been a YSG customer for 3+ years. For the past several months, I have been receiving my electric bills well above the normal amount with my solar panels working and noticed that all my stored energy I put back into the grid had been depleted. ******, this means my solar panels require maintenance. I have made a lot of attempts to contact YSG via phone and email. I even tried contacted the salesperson only for them to be nonresponsive. I then reached out to ***************** whom I have my solar loan with. They advised me that they will attempt to reach out to YSG. After several attempts themselves, ******* was unsuccessful as well and recommend I reach out to another company who provides servicing. I would then have to pay for the servicing fee and anything additional out of pocket which is a NO. Under my contract with YSG, I am well within warranty they provided. I would like BBB to step in and resolve this dispute by servicing my solar panels, provide a better way to get in contact, have another solar company handle my contract and pay for all of the additional cost I paid for on my electric bills. Thank you,
Business Response
Date: 02/06/2024
Dear *******,
Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you've experienced regarding your solar panels and communication with our team.
We understand your concerns about the increased electricity bills and depleted stored energy, and we appreciate you reaching out to ***************** and the BBB in an attempt to resolve this issue.
Since you've contacted us directly, we would like to work with you to find a solution as quickly as possible. Here's what we can offer:

Improved Communication: We understand the frustration with unresponsive communication. We have implemented changes to ensure timely responses to your inquiries and concerns. You can reach us directly at *******************************

At YSG, we specialize solely in solar panel installation. While we take pride in our quality installations, ongoing maintenance and service needs fall under the purview of Sungage Financials' responsibility. While YSG specializes solely in installation, warranties for the actual equipment typically come directly from the manufacturers and can extend up to 25 years.
We deeply apologize for any confusion or frustration caused by this distinction.

Sincerely,
YSG Solar
Customer Answer
Date: 02/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

YSGs effort to improve communication by contacting them directly at ******************************* is misleading as myself and every other customer have tried reaching out to them through that email address just for them to ignore. Are they saying they will make a special exception just for my inquiries? What about anyone else's or how about responding to all inquiries as normal practice? If I did not reach out to BBB to step in, YSG would have still continued their poor service and be unresponsive.
Per my solar panels issue, it could very well be an installation problem that is causing them to not work. Per my contract, which YSG should have a copy, I have a 5 year warranty and I would YSG to arrange for someone to come out to my home and check it out.
In regards to maintenance and servicing, Sungage Financials advised that solar customer's ********************** company's (YSG) should be providing these type of services as well as others and that Sungage isn't responsible, only for loans. I also agree that maintenance should be provided by YSG and I shouldn't have to pay out of pocket to have another solar company fix my problem. I also noticed, YSG did not address any type of compensation regarding any of my expenses such as increased electric bills, fees for having my solar system maintained, etc...
As a comment:
If YSG solely is an installation type of company, than why would anyone want their business as every other solar company offers soo much more!
Also, when my solar issues began midway in 2023 and YSG was not responding, I looked them up on BBB's website to find they were not on there. Now that they are on BBB and their unhappy customers realize that they are, the complaints will come pouring in.
In order for the BBB to appropriately process your response, you MUST answer the question above.

Unsatisfied YSG Customer,

***************************

Business Response
Date: 02/13/2024
Good Afternoon -
The installation services are provided under the warranty of the major equipment manufacturers. The process does require you to first reach out to the manufacturer to troubleshoot the concern. The manufactures dispatch service installers such as us to provide services on the equipment that they provide. Please see the details on the warranty on this link: *******************************************************************
The warranties are for a 25-year duration, and they cover labor for property owners such as yourself.
Please notify us if you have any other questions or comments reaching out to them regarding this concern
Initial Complaint
Date:11/27/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Do not do business with this company. I had them install a system (unfortunately did not read the real reviews/ all positive reviews are fake) and it has been a nightmare of an experience. Psychological liars and con men is the best description of this company and the *** *****. My system has never been able to work and I was hustled out of a decent amount of money.
Business Response
Date: 11/28/2023

Dear BBB,

We appreciate you bringing this complaint to our attention. We have thoroughly investigated the complaint and have compelling reasons to believe it is fraudulent.

Upon examining the complaint, we discovered that the provided name and address do not correspond to any existing customers in our database. Additionally, a ****** Maps search failed to locate the address, further strengthening our suspicion.

Moreover, an ** address lookup revealed that the complaint originated from *********, **********, a location where we have never conducted business. This discrepancy further corroborates our belief that the complaint is fabricated.

Fake customer complaints pose a serious threat to our reputation and can mislead consumers. We take such complaints extremely seriously and are committed to safeguarding our customers and our business.

Fake reviews are illegal under the Federal Trade Commission's (***) Deceptive Practices Act. The Act prohibits businesses from engaging in deceptive or misleading practices, including through fake reviews.

In light of the aforementioned evidence, we have reported the ** address associated with the complaint to the *** for investigation under the Deceptive Practices Act. We have also notified the ********** ************************* about this fraudulent complaint.

We urge you to promptly remove this complaint from your website. We are confident that the *** and the ********** ************************* will thoroughly investigate this matter and take appropriate action against those responsible for this fraudulent activity.

Thank you for your cooperation and understanding.
Initial Complaint
Date:10/19/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two issues First of all and most important insures is my solar panels were installed after so many hiccups and issue in November 2021 . Since then I have been told them several times to apply for my tax abatement with DOB so I can receive $8160 as property tax credit . ******* and ******* kept telling me it will be done , now ******* has changed her number and no one responds or returns my phone calls . Second issue is the solar production is no where close to what they promised .
Business Response
Date: 10/23/2023
Dear Better Business Bureau and ***********************,

We hope this message finds you well, and we sincerely apologize for the inconveniences you've experienced with your solar installation and the associated permit closeout process. We take your concerns seriously, and we are committed to resolving these issues in a timely and satisfactory manner.

Firstly, we understand your frustration with the delay in applying for your tax abatement with the ********** of ********* (***). We acknowledge that you have been waiting for a resolution since November 2021. We regret that the process has not progressed as swiftly as it should have. *******, who was handling your case, is no longer with our company, which has caused disruptions in communication. We apologize for this inconvenience and any lack of responsiveness you may have encountered.

To address this issue, we are taking immediate steps to assign a new representative to your case. This individual will promptly initiate the process of applying for your tax abatement with the *** and ensure that you receive the property tax credit that you are ***********.

In addition, we would like to inform you that due to recent changes in the *** solar program, you are now eligible for a higher abatement of 30%, which is indeed positive news.

Our team is committed to resolving these issues promptly and to your satisfaction. You can expect a new point of contact for your permit closeout and tax abatement process shortly.

We understand your frustration, and we are determined to rectify these matters to the best of our abilities. We value your business and are dedicated to delivering the quality service you expect and deserve.
Initial Complaint
Date:09/13/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to sell my home and the Title Search has determined that YSG Solar never closed out a Permit opened in 2013 that is now preventing me from closing on my house. I have reached out to ***** who asked me to send my address to her via email and she will pass it along. My *********** Attorney and I have been sending multiple emails since last week and I have not received a single response or acknowledgement in addition to the phone calls I have made on my personal cell and work phone. If this continues I am going to be paying over $2,000/mo on a home that I can not sell because YSG Solar can not be bothered to answer their phones or return their emails.
Business Response
Date: 09/15/2023
Dear ******,

We understand that you are having difficulty closing on your home due to a permit closure that was not completed in 2013.

We want to assure you that we are committed to helping you resolve this issue as quickly as possible. We have investigated the matter and found that the permit closure is the responsibility of the property owner, not the solar installer. However, we are happy to provide you with any records or files from the 2013 project that you may need to facilitate the closure with the local town.

In the meantime, we recommend that you contact your real estate attorney to discuss your options for completing the permit closure.

Again, we apologize for any inconvenience this has caused. We appreciate your patience and understanding as we work to resolve this issue.

Sincerely,

*******

Customer Answer
Date: 10/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

*********** is 100% responsible for the closing of the Permit as agreed upon. *********** has offered to help resolve the issue but has still failed to return any emails or phone calls.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 10/02/2023
Dear BBB-
I am writing to respond to the complaint filed by ************************ The complaint alleges that YouSaveGreen is responsible for closing a permit for ****************** personal home. However, as per the sales and service agreement that was executed in 2013, the responsibility for closing out permits related to the homeowner's personal home lies with the homeowner. This is also the first time that ************** has brought this request to our attention in the last 10 years. We understand that ************** is frustrated, but we believe that the complaint is unfounded. We have fulfilled our contractual obligations to **************, and we are not responsible for closing the permit for his personal home. We hope that this information is helpful. Please do not hesitate to contact us if you have any further questions.
Initial Complaint
Date:09/01/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
YSG installed my solar in December of 2014. On March 9, 2015 the ******************** found there was an issue with the installation.So the project was not approved (closed out) by the ********************.Without that I cannot receive my property tax exemption.Since January of 2020 I have reached out to YSG with over 100 e-mails (saved in a separate folder) and, a few phone calls.During the past 3 years and 8 months I was given numerous assurances that it would be approved before March 15th each year. Buildings ***** requires it to be completed by that date for it to take effect on the July property tax statement. Each year Im given excuses.At one point I was told that paperwork was filed with the ********************.I called buildings and they told me that no paperwork was filed!Eventually paperwork was filed and a rep from YSG came to my premise and went up on the roof.Over time I did some digging on the ******************** website and was able to figure out that the problem was in the sub panel (not the roof). I informed YSG of this ( why they didnt know is beyond me) and they replied thats really great to hear. I was also informed that they need to find a electrician and asked if I have any local contacts. So I hired an electrician out of my own pocket. When I informed YSG of this they replied Thats great news! We are working on obtaining a tracking number from ********************.I was told in an email back in January that a tracking number was applied for.Upon more investigation on my part it should only take 2-3 days to obtain one and that an expediter can get one on the spot. Majority of the time I am the one that initiates contact, even though the emails I get from them Indicates that they will update me once they have more information.Very, very, rare that YSG reaches out to me.At this point YSG should be able to set up a re-inspection with ********************* ASAP and have a representative from YSG on scene during it.
Business Response
Date: 09/13/2023
Dear Better business bureau
I would like to express our sincere apologies for the inconvenience you have experienced in the process of obtaining your property tax exemption after the installation of your solar system in December 2014. Your satisfaction is of utmost importance to us, and we deeply regret any frustration this situation has caused. We have carefully reviewed your complaint and would like to provide you with a comprehensive update on the situation. It is important to note that our commitment to resolving this matter has remained unwavering, and we genuinely appreciate your patience throughout this challenging process.
The primary issue in your case stemmed from challenges we faced with a third-party expeditor who was responsible for handling the necessary paperwork and approvals from the ********************* Unfortunately, this expeditor faced unforeseen difficulties and went on hiatus, causing significant delays in obtaining the necessary permits and approvals.
Our team at YSG recognizes the critical importance of ensuring that your solar project receives the proper approvals from the ******************** in a timely manner to enable you to benefit from the property tax exemption.
We are pleased to inform you that due to the delay in obtaining the approvals, your abatement under the Inflation Reduction Act has increased. This will result in more significant savings for you once the property tax exemption is granted. As part of our commitment to resolving this matter promptly, we will arrange for a re-inspection with the ******************** as soon as the necessary work is completed.
Once again, we apologize for any frustration this situation has caused you, and we thank you for your patience.
Customer Answer
Date: 09/14/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The job is still not closed out. Its the same excuse that I have been receiving for over 3 years (Since I brought it to their attention).
A solar company that has a problem with an expeditor should not be having a customer suffer the consequences for more then 8 years (installed 2014).
Telling me that a re-inspection will be arranged once the proper paperwork is complete is not acceptable.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***************************

Customer Answer
Date: 05/08/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The business is responding with the same answer that it has been giving me for over four years.
The business needs to complete the job that they were hired (and paid in full )to do.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***** ********

Business Response
Date: 06/10/2024
Hello-
Thank you for the message. We accept your desired resolution to proceed with supporting the home with the inspection that you inputted within the desired outcome. Our office will be reaching out to you with all the necessary details to proceed forward with this resolution.
Kind regards
Initial Complaint
Date:07/11/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had solar panels installed by YSG solar back in spring of 2021 the job was completed and passed inspection by the **** Fast forward to today and noticed I was never receiving my tax credit. I understand its the contracts job to file for the tax credit but these people are nowhere to be found. Please help[.************************************* ************ Job No: ********* **************** *************** ** **********************************************************************************************************************************
Business Response
Date: 07/12/2023
Hi **************************,
Thank you for reaching out to us regarding the concern. We are glad that your project had passed the *** inspection smoothly. Although your solar panels had been successfully operating since 2021,Our records show the final close out milestone occurred on 8/31/22 in accordance with your payment schedule. This was the official close out of your project. The tax credit you are referring to is an item that our company does not issue directly. We pass the *** inspections, and the *** **** of Buildings, issues a notice to the **** of ******** This process has taken 1.5-2 years for *** to issue tax credits and is an issue the industry is aware of and we are working to push *** to expedite the process for all homeowners such as yourself.

Thank you for being a customer and we hope that you are enjoying the benefits from the sun.
Initial Complaint
Date:05/23/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a company, YSG Solar, install solar panels about 3 years ago and now have leaks in my roof coming from under the panels. I have been trying to contact the company via phone and email over the past 3 to 4 weeks and they havent responded. I need to have the panels removed so that I can have the leaks repaired.
Business Response
Date: 06/07/2023
Hello Better Business Bureau,
We have followed up with **************** and provided some recommended contractors for the services of removing/reinstalling the solar system. Thank you.
Customer Answer
Date: 07/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The company did finally responded to my numerous attempts to contact them over 3 to 4 months but did not offer any help. The person who contacted me, who told me his name was *******, told hed have to speak with his manager and he would get back to me. This was 2 weeks ago. I have attempted to contact the company numerous times after that and it seems that they arent responding, the phone just disconnects. Other numbers I have for the company are now not in service. I would like someone from the company to contact me immediately as the problem still exists.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Customer Answer
Date: 08/01/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
A follow up response was never received from the company. They never promptly assessed the situation as stated in their response.
After months of trying to contact the company and leaving numerous messages and emails, I finally received a call from a ******* on July 11th. I explained the issue I was having and he stated that he had to discuss the matter with his supervisor and would get back to me. Today is August 1st and I havent received a call back as of yet. *** tried calling the company numerous times since speaking to ******* on July 11th but it seemed the contact numbers I have are not in service any longer. Even the contact number on their website doesnt work, it just disconnects. Emails I leave with the company are not responded to.
At no time has anyone from the company taken the initiative to provide me with any contractors to assist with the issue.
In YSGs response they state:
We communicated the importance of addressing the leak issue before proceeding with the reinstallation, as it would ensure the long-term performance and reliability of the solar system. Our intent was to offer **************** a comprehensive solution, with the best interests of his property and solar investment in mind.
None of this is true as they havent called me back and I cant get in touch with them. No comprehensive solution was ever discussed.
The company can contact me at ************ or **************** since I am unable to contact them directly.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 08/08/2023
Hello Better Business Bureau,
We are going to contact **************** directly and provide a list of recommended contractors that can provide repair services to his roof.
Initial Complaint
Date:05/22/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** installed solar panels in 10/2021. It is still not connected. There finally sent an electrician to upgraded my electric panels in dec 2022. Since then no one came to connect the solar system to the new panels and organize the inspection to connect to grid. In the meantime I've been getting bills from the loan ysg organized from "service finance company". In May 2023 I submitted a complaint with sfc. *** sent me an email that they received the complaint. They have made no move to fix the issue.I would like ysg to connect the wires and have it operational. Also to reimburse me for the interest payments of the loan they organized for me to pay and for the electric bills I've been paying for the past year because they haven't done what they agreed to do.
Business Response
Date: 05/30/2023
Hello Better Business Bureau,

We anticipate to get our client ******************************** system inspected very soon by the city. Once we confirm a date/time, we will ensure to communicate effectively with ***********
Customer Answer
Date: 05/31/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

1 this system is not ready for inspection because the wire still needs to be connected. It should be a quick job to connect but it needs to be done before inspection.
2 I have been told many times it will be taken care of. I'll belive it when it actually happens. Every month cost me on electric bills and financing interest/bills for something not yet useful. If not done by end of June I'll look into small claims court.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************************

Customer Answer
Date: 08/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

This promise of contacting me does not make my solar work or attach the wires hanging out of my walls. I have not received any direct contact as to when the project will be completed.
Since i have filed this complaint the only correspondence that the company has sent me is the vague replies here on bbb. there has been no steps forward to resolve my ploblem.
Already here in previous messages on this bbb complaint the company claimed they will contact me, send a tech to finish the installation, and schedule an inspection from coned to ok it to be connected to the grid. non of these things have happened yet.
looking forward to having this resolved. thank you

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************************

Business Response
Date: 09/26/2023
Dear *** *********** and Better Business Bureau,

I hope this message finds you well. We appreciate your patience and understanding as we address the concerns you've raised regarding the delay in completing your solar installation project. We take your feedback seriously, and I would like to assure you that we are committed to resolving this matter promptly.

First and foremost, I want to apologize for any frustration or inconvenience you may have experienced thus far. We acknowledge that there has been a delay in the project, and we understand your frustration with the lack of communication. We are genuinely sorry for any lapse in our response and for not meeting the expectations we set when we initially began working together.

We want to clarify that our commitment to you has not wavered. We have faced unexpected challenges that have impacted our ability to meet the project timeline as originally planned. However, please rest assured that we are actively working to address these issues and expedite the completion of your solar installation.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

YSG Solar is NOT a BBB Accredited Business.