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Business Profile

Solar Energy Products

Array of Solar

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a Generac battery from them for Solar panels. The battery has not worked properly in months and they will not return calls. If they can not fix the battery I would like to be reimbursed. I have given plenty of time to get a response. My solar panels are useless due to them installing battery incorrect.

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/17 our power surged then resulted in ** losing power. We have been without power for 4 days. ****** called me back once and advised that a tech would be scheduled. On Day 2 I attempted to follow up. I have called ******, the business, and messaged on ******** every day and no response. We can't cook, wash our clothing, take a hot shower, nor do we have A/C while it is over 90 degrees outside. I lost my clutch of duck eggs on my farm during this fiasco which were incubating in my home. So now I am losing money as well.

    Customer Answer

    Date: 10/16/2023

    Better Business Bureau:

    At this time, I have not been contacted by Array of Solar regarding complaint ID ********.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:07/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Generac powercell solar battery back up from Array of solar, with 6 batteries, long story short, aside from the continued cancellations and no shows to install the system , and out of box, failure on equipment, when they finally installed the equipment, they where 2 batteries short, these batteries cost over 2 thousand dollars each , and they assured me they would be installed, with in a couple of weeks, they have now not responded to my calls or emails for over 2 months, even though the last correspondence, asked what days i would be home, so they could schedule the install.. i responded, and they have never replied again... at this point, i feel they have stolen my money ( all payments **** made on the day of installation, as i thought they had all the equipment) as a matter of point, they never told me they only installed 4 Batteries only, i guess they thought i would not notice..

    Customer Answer

    Date: 08/15/2023

    Better Business Bureau:

    At this time, I have not been contacted by Array of Solar regarding complaint ID ********.

    Sincerely,

    *********************

Array of Solar is NOT a BBB Accredited Business.

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