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Business Profile

Spa

Spa Jolie

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For months Spa Jolie has been making charges to my credit cards for services that I never receive or under the premise of a PACKAGE purchase that is then reduced in number and quality post purchase.They keep deliberately poor customer records in a confusing format so as to always have plausible deniability whenever a 6 treatment package suddenly reduces to 3 treatments after a single appointmentor how a treatment that is supposed to include multiple components suddenly includes only one (i.e. a facial that includes deep pore cleansing and deep moisturizing as part of a 6 package deal suddenly only includes one part of that and being greatly reduced in number or disappeared altogether after a couple of uses).None of their receipts are itemized, so when you ASK for a receipt it displays no details of what was actually paid for. Spa Jolie has done this on my Bank of America credit card which I have had to shut down after they made multiple fraudulent charges on it under a different cosmetic company namethat was difficult to track to them at the time even though this is the only spa-related purchases Ive made since 2020. They have also made these charges on my USAA credit card which i have had to replace over this issue.The claims for services never received also do not include the many *****, foot fungus and skin discoloration and hyperpigmentation that resulted from the carelessness of technicians that were administering these treatments, who would then offer a separate procedure to correct the issues they themselves had created. Despite the multiple times I asked for different technicians to work these treatments (because of the ***** and bruises I had sustained), they would insist that I continue to work with the same people, going so far as to make a better technician (like ******) suddenly unavailable after they had let me know that they had the time. I believe this maneuvering was intended to cause blemishes for profit and they cycle the same techs.

    Customer Answer

    Date: 08/29/2024

    Better Business Bureau:

    At this time, I have not been contacted by Spa Jolie regarding complaint ID ********.

    Sincerely,

    *******************************

Spa Jolie is NOT a BBB Accredited Business.

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