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Business Profile

Sporting Goods Retail

Sunny Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a price match of ********************* Cloud 20 Sleeping Bag. Sunny Sports has the items for $339.95. I met all the terms of conditions for a price match of $167.92 to include free shipping and an additional 5% off guarantee. Both sales and customer service are not honoring their advertised policy and stated they no longer have the item in stock which is not accurate. At the time they notified me this, I was able to simultaneously select the item which was in stock on their website and add to my cart. At the time of my emails, both they and the competitor have the items in stock. I submitted the request on 3/28 at about 10am PST. They declined my request 3/29 at about 2pm PST. Its currently 3/29 7:44 PM PST and they have the time in stock on their website.

    Business Response

    Date: 04/04/2023

    Our price match terms and conditions stathe that
    The product must be in stock at both SunnySportss and at the other seller at time of request

    Since that other website didnt have it in stock, we will not price match it. It was not available to hip to customer now was it available at that time for them to pick up at the store. It said it will first be available to pick up at that store on April 10th. And not it's out of stock at that store or unavailable to ship to them. 

     


    Customer Answer

    Date: 04/04/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The initial request to Sunny Sports was submitted on 3/28/2023 at 10:10am PST. I followed up several times after. Sunny Sports deliberately and intentionally was slow to respond to my request to allow time for the competitor to sell out. At each time I followed up with Sunny Sports, until their final response on 3/30/2023 at 2:52 PM PST, the item was in stock with both sellers. They refused to honor their published policy and misled consumers with unreasonable delays allowing them to circumvent their advertising. Sunny Sports has subsequently lowered their price on the item from $339.95 to $199.95, recognizing the sale price of competitors.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

    Business Response

    Date: 04/18/2023

    If we were unable to match the prices that customer wanted, they are free to purchase this from Sportsman Warehouse or from any other website if their price it cheaper.

    Or if our price as gone down and we have stock they are free to purchase it from us at our published price 

  • Initial Complaint

    Date:11/15/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes from this companies website. Two days after the purchase they send me an email and say they have cancelled the order because they accidentally had the wrong selling price online. Which none of that is my problem. False advertisement on their end and I would like the product I purchased for the amount I purchased it for.

    Business Response

    Date: 11/15/2022

    We are very sorry for the frustration and inconvenience this has caused. As explained in the email this item was sold at an incorrect sell price and we therefore had to cancel the order. 

    It is unfortunate that this error occurred. and the cancelation of this order was processed in accordance with our Terms and Conditions of Web Site Use and our Pricing and Availability Policy posted online.

    Policies - Shop SunnySports Today and Save | SunnySports

Sunny Sports is NOT a BBB Accredited Business.

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