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Business Profile

Streaming Service

YES Network

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Streaming Service.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/25/25/the YES network charged me a renewal fee with no prior notice and will not allow me to cancel the subscription online. The amount was $199.99 Furthermore, the YES Network charged me a second renewal fee under dba Gotham Sports App for even more money, also on March 25th for ******. This app will also not allow me to cancel the subscription online.Neither renewal fee sent me any prior notice. Perhaps an auto renew feature was used, as long as a year ago for the Yes Network only (which I do not recall) but I did not and do not authorize either charge.

    Business Response

    Date: 04/08/2025

    To Whom It May Concern,

    We appreciate the opportunity to respond to the concerns raised by ***** ******* regarding billing for his Gotham Sports App subscription.

    The *** ********* subscription was originally made on The YES App,and was transferred to The Gotham Sports App upon the launch of The Gotham Sports App in October. The Gotham Sports App replaced The YES App, and all subscribers were notified multiple times that their subscription would be automatically transferred. As part of the transfer, *** ******** subscription continued without interruption and was subject to auto-renewal in March, consistent with the terms and conditions acknowledged and agreed upon at the time of the original subscription.

    Upon receiving *** ********* complaint, we promptly contacted him by phone to clarify the situation. During our conversation, we explained the subscription transfer and renewal process in detail. As a courtesy, we issued a full refund for the subscription charge.

    *** ******* also expressed concern about being charged twice.We investigated this matter and confirmed with *** ***************** the second charge in question was a temporary authorization hold, not an actual duplicate charge.This authorization was automatically reversed and did not result in any additional payment.

    We believe the matter has been resolved to *** ******** satisfaction, and we remain committed to providing a transparent and positive experience for all of our customers.

    Sincerely,

    ***** ******
    General Counsel
    YES Network

    Customer Answer

    Date: 04/09/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Thank you sincerely for your assistance as this matter was satisfactorily resolved, and quickly. However, for the record, it is my sincere belief that the practices employed by the YES Network are deceptive compared to many other services that employ an auto renew feature.

    Sincerely,

    ***** *******



     


  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Pick and play has not loaded on all 3 of my phones for the last 2 days I am owed 2500 points towards a gift certificate.

    Business Response

    Date: 05/22/2024

    I managed to get it to work again by Uninstalling the app and reloading it. Still down 1500 points when I couldn't access it but at least it's working now

  • Initial Complaint

    Date:03/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was never awarded the $50 gift card for acquiring 100k points .The final 2 weeks some of my earned points did not register.

    Business Response

    Date: 03/29/2024

    Hello-- We responded to ******************** and immediately gave him the $50 gift card that his points would have afforded him.  He said he was satisfied and we have not heard anything further.

    Please feel free to call me at ************ or email me at *********************************** if you need anything at all.

    Thank you

    Customer Answer

    Date: 03/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has not been resolved.

     

    the app is still not working correctly but at least I got what was due to me. unfortunately I am still having problems

    Sincerely,

    ***********************



     


  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2023 I purchased a season-long access to the YES Networks Yankees streaming service for connected televisions. I paid $239. My plan was to use this at home and on my phone to watch games. After every game, I get an email from YES reminding me that I'm not watching from home and that after 30 days, my service will be discontinued. I receive these emails after every single game I watch. I have contacted YES more than 5x to get them to stop these emails but they keep deferring resolution. They ask me to install and uninstall the app. To log out and log in. All of this has been done multiple times but the issue is that they can't track my location properly and they can't control the emails they send. I find them threatening and annoying especially since I prepaid for the service. They can't seem to resolve this. I have asked them for partial refund (not termination of service) for all of the annoyance this has caused. I have also asked them to stop sending these emails. I get a call center that cannot resolve anything. They have escalated but they cannot resolve anything. Please help.

    Customer Answer

    Date: 07/21/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Yankees Entertainment and Sports Network, LLC has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ***********************

YES Network is NOT a BBB Accredited Business.

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