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Business Profile

Subscription Agents

Lapham's Quarterly

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed the following to ******** subscription department twice (July 1st and July 16th, 2024) with no reply:"I did not authorize (knowingly) a June 2024 $69 charge on the **** ending in ***** I enjoy Laphams Quarterly & was saddened by the hiatus of the print publication, but I am not interested in more digital/email missives and I am not in a position to make a donation. I did not complain when I never received the print issues the previous year, but this "renewal" seems very inappropriate, in light of cessation of print issues.I would like a refund of this $69 Thank you very much,***********************"

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a cancellation of my magazine subscription to Lapham's Quarterly on 10/03/23.I was told that I would receive a refund of $111.41 via check within 8 weeks.It is now April 14, 2024 and I have yet to receive the refund.My account number with them was *********** I have contacted them around a dozen times, beginning on 12/19/23, so around ten weeks after cancelling, and most recently on March 11, 2024.Most of the emails were to customer service, the last couple were to subscription department. At first they seemed cooperative and willing to solve the issue, but I realized after the third or fourth email that I was just getting the runaround.They keep saying that they are looking into it but nothing is happening.The last couple times I emailed them I was pretty much blown off. It has now been 5 and a half months and no word. My last couple attempts at contacting them have gone ignored.From what I've seen online from other people, this seems to be their usual way of doing business. I can only assume that their plan is to ignore me and wait until I give up so that they can keep my money. I am contacting you in hopes that you can help resolve this and get them to refund my money. I am attempting to include screenshots of all of the emails. Hopefully they load properly.

    Business Response

    Date: 04/25/2024

    Today we mailed a check to *********************************** in the amount of $111.41.  Copy of the check and the envelope are attached.

Lapham's Quarterly is NOT a BBB Accredited Business.

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