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Business Profile

Telecommunication Equipment

BCM One, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunication Equipment.

Complaints

This profile includes complaints for BCM One, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BCM One, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 20 and March 25 *** attempted an ACH withdrawal from my checking account for ******. My bank immediately called me as this transaction was out of the ordinary for my account. My bank suggested I call *** and notify them that I was not a customer. First ****** I reached was not helpful and said to resolve issue with my bank. After consulting my bank again we discussed what information I could safely give this company to resolve this issue. The gentleman took my information and said he would turn it over to accounting department but failed to ask for my phone number. So I dont anticipate a response. I do not have a landline and do not own a business. I have been retired for 5 years and have no need of the services this company provides w

      Business Response

      Date: 04/30/2025

      After receiving this complaint, our ************* team immediately reached out to **** two times on April 15th and April 16th by phone and by email. On April 17th, BCM Ones customer care team was able to get in contact with ****, who stated that she was able to resolve the problem with her bank and did not need anything from BCM One at that time.

    • Initial Complaint

      Date:02/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Not only has my BCM One landline phone bill (which didn't even handle local or regional calls) tripled since Sept., but the company continues to bill me despite the fact that my landline has been dead since September 29th when *** was deluged by a torrential downpour! I've complained by e-mail a few times, but BCM continues to drain money out of my bank account ... even though my phone line is still silent! [I was finally able to re-connect my old phone line thru the internet (*****) a wk. ago]. And despite the fact that my phone line (a landline) was totally dead, i.e. silent, inactive and with absolutely no dial tone, making it impossible for me to even receive phone calls, yet alone make phone calls since September 29th .... my bills from ***** tripled from $6.509 to 20! And I can't help but find it more than a coincidence that this all started not soon after one of the wealthiest companies or should I say banks in the ****** *************** took over *****'s billing process. P.S. I have filled out at least one or 2 disconnect form requests, but they refuse to acknowledge it! I do have documentation BTW

      Customer Answer

      Date: 04/05/2024

      Better Business Bureau:

      At this time, I have not been contacted by BCM One, Inc. regarding complaint ID ********.

      Sincerely,

      *************************

      Business Response

      Date: 05/30/2025

      Our apologies for the delayed response, but we just recently received this complaint. Our team researched this account and found that the disconnect request was received on December 12, 2023 and services were disconnected within 30 days, in accordance with our terms and conditions. Additionally, our team did find that the account was inadvertently double billed for the Infrastructure Governance Fee, which added $4.95 to the invoice in January and February 2024. Wed be happy to arrange a refund should you wish.  Please email ******************************** if you would like to arrange a refund of the $9.90 overpayment.

    BCM One, Inc. is NOT a BBB Accredited Business.

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