We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunication Equipment

ITP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunication Equipment.

Complaints

This profile includes complaints for ITP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

ITP has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • ITP

      1407 Broadway Rm 2511 New York, NY 10018-2594

    • ITP

      2920 Avenue R Ste 119 Brooklyn, NY 11229-2524

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled service months ago via email which is how they communicate with me. The sent me bill for charges for after I canceled services. I called and they said I could not cancel via email though they looked at my email while on phone and told me I could not cancel via email. I was told they would cancel it to resolve issue while on phone. They continue to send threatening notices.. I paid them what I used but refuse to pay them for service for after I canceled it. How can they communicate with me via email but ignore what I send them via email even though they admited that on 2/7/25 phone call that they saw and read cancelation email.

      Customer Answer

      Date: 05/18/2025

      Better Business Bureau:

      At this time, I have not been contacted by ITP regarding complaint ID ********.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:01/16/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called the company on December 6to cancel my subscription as I could not do that online, and upon receiving an email from them that informed me I needed to call by phone. The representative informed that that she had canceled ny subscription and that I would receive an email confirming this. I did not receive any email. I called on January 7, but got voicemail which is full and not accepting messages. I have just called this morning and now, the message is that customer support is closed. The only option online is to pay my bill. There is no option online to cancel my subscription.

      Customer Answer

      Date: 02/10/2025

      Better Business Bureau:

      At this time, I have not been contacted by ITP, Inc. regarding complaint ID ********.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is an Voip phone service which I paid annually for home phone service. The phone line dead since 03/15/2024. I have tried to contact several times, and the response was the same, such as: need to further investigation and they create another ticket.

      Customer Answer

      Date: 04/13/2024

      Better Business Bureau:

      At this time, I have not been contacted by ITP, Inc. regarding complaint ID ********.

      Sincerely,

      ***********

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Service ending the end of September. We paid in 2022 for a year of service. When we got close to our end date, I emailed to see if we could get a discount. When they didn't get back to us, we emailed stated we were no longer interested. We received a response that they couldn't cancel over email, however, our service was cut off and our account was made inaccessible. I tried calling but always missed their contact hour times. I also sent several emails asking for them to contact me. We paid under $100 for the year last year and now they say we owe $62 for the two months that we haven't been using it- we disconnected the phone because they disconnected the service and our account was disabled online. While on the phone with customer service, she hung up on me after refusing to give me her name.

      Customer Answer

      Date: 12/17/2023

      At this time, I have been contacted directly by ITP, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

      A supervisor contacted me the day I filed the complaint and said don't worry about it, just send the equipment back.  This was the first request for the equipment.  We sent in the equipment in late November but still received a past due notice dates December 4.

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *************************

      Customer Answer

      Date: 01/09/2024

      At this time, I have been contacted directly by ITP, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:we received a bill after they said it was taken care of.

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *************************

      Customer Answer

      Date: 02/07/2024

      Better Business Bureau:

      At this time, I have not been contacted by ITP, Inc. regarding complaint ID ******** since early January.  I have received no other bills or attempts at collection.

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      stopped service two years ago and they are still billing they would not stop without return of hardware hardware returned then would not transfer phone number without 'active' account then never stopped billing (and I didn't notice my bad)my bank has to dispute the complaint every month crooked operation they keep sending me: We Want You Back solicitations and at the same time continue to bill for last two years without providing anything but irritating advertisements do not use ITP VOID thanks

    • Initial Complaint

      Date:02/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a customer of this company for 13 years, paying bills on time without complaint. Service was fine. Recently, the company' s phone modem burned out and would no longer power on. (I was fortunate it did not lead to a larger electrical issue.) As this was a 13-year old piece of electronics that was entirely non-functional, I discarded the equipment. Only later when I tried to cancel the account did I learn that the merchant would not let me remove my credit card information or cancel the account without calling them, and when I called them they told me I needed to return the broken modem. As I had discarded it, they charged me $99.99 for the device -- a device which was from 2010 and broken! I called them to dispute this fine print in their "no hidden fee" "no contract" service and they finally offered to cut the fee to $50. I said I would like to discuss it further with their billing **** and they said they would call me back. They never did and simply charged me the full amount. I called them back again to follow up and they said the $50 fee was no longer on offer and they would not negotiate.Now look, I get it, these companies make money on fine print like this and it was my mistake to discard the broken equipment. But they could have been more reasonable - $20 say - or at least not rescinded their original offer of 50/50 after not even calling me back. Bad business practices.

    ITP is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.