We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Wing Tel Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Complaints

This profile includes complaints for Wing Tel Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wing Tel Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 38 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was sold **** Internet Air for **************** through a reseller (Evernet) on June 12th 2025, they claimed it would be faster than my existing ***************** with lower latency. I was told it was 40+ Mbps down faster than Starlink, with better latency, and upload speeds. Based on that, I signed a 2-year contract and paid a $250 activation fee.After installation, I immediately experienced extremely poor speedsoften under 5 Mbps download and unusable (0.1 Mbps) upload speedsalong with excessive latency, making the service unreliable for online school or live proctored exams. Ive since reconnected my Starlink, which provides over 180 Mbps with consistent latency and upload speeds.I have moved the modem around the house, and even if they were to provide a booster it would not perform anywhere near what I was told at the time of purchase. I have filed an *** complaint and attached screenshots showing the unusable performance.I am requesting **** cancel the contract without any early termination fees and refund the activation fee, due to misrepresentation and failure to deliver a usable service.

      Business Response

      Date: 06/20/2025

      AT&T has confirmed that the matter involves Wing Tel Inc. Transferring complaint to be addressed by Wing Tel.

    • Initial Complaint

      Date:03/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Wing Tel Inc. regarding complaint ID ********.

      Sincerely,

      **** ********
      n again, and if it does ill be ending my service with them

    • Initial Complaint

      Date:05/25/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Wing Tel Inc. regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:05/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For several months Wingtel has been charging my zcrecit Card 62.19.I do not have Wingtel service.I have never had Wingtel service

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Wing Tel to alert them that a fraudlent charge was made on my account. While talking with their service agent I was upfront about this being an attempt to refund a charge made to my bank account that was fradulent. I do not live in ******** nor do I know anyone in ** and I had explained all this to this company. After over an hour in their chat with an agent again stating this was because fraud had happend and I wanted my money refunded to me. I was told that my name does not match the account that this charge was for and since I was not their account holder they could not do anything. They told me I had to of borrowed my debit card to their member in order for my account to be used. I told them they stole from me as I have never heard of them until I saw the charge on my checking account. I was told I was a liar and that they could not issue a refund. I let them know that the charge was made on April 22, 2024 in the amount of $242. I attempted several times to get them to issue a refund as my debit card number was used fraudlently with their company. I was told many times I was a liar and that if I truly had a case of fraud then my bank needed to issue the refund.

      Business Response

      Date: 05/15/2024

      Hi ******,


      I understand how important it is for you to get the unrecognized charge refunded. I see that you contacted us on April 24 regarding this issue.


      We located the charge, but for privacy and security reasons, we asked if anyone you know might have used your card to verify the transaction. Since verification wasn't possible, we couldn't issue a refund or discuss account specifics.

      Given your insistence on a refund for the fraudulent charge, we recommended that you contact your bank to dispute it.
      If you can identify the account associated with Wing, please have the account holder contact us at *************************************** and we'll be happy to assist further.


      Best regards,
      ****

      Customer Experience Mananager

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I heard back from the company and they issued a refund and supposedly I will not be billed anymore.  
      So we can cancel the complaint. 
      Thank you. 
      ***************************


      Sent from Yahoo Mail for iPhone


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***************************



       


    Wing Tel Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.