Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made MULTIPLE attempts to cancel my subscription. I have filled out multiple cancelation forms and emails to customer support. Not one response from anyone acknowledging my request or confirming the cancellation.

  Customer Answer

  Date: 06/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my membership with this company and they are ignoring my request and continuing to try to charge their monthly fee. They also have not refunded my $134 payment for medication that I havent received. I have filled out their cancellation form several times exactly how they say you need to do it. I was emailed by 1 of their employees named ****** with an offer of a discount if I stayed as a customer but I said no and again asked for my membership to be cancelled. Communication from him stopped at that point and the company continued to try to charge my card. 05/02/2025 I received a text message from ***** at Hone saying there was a problem with billing and they couldnt process my membership until that was resolved and if I had any questions let them know. I immediately texted back explained that I had filled out their cancellation form cancellation form and to stop trying to charge me. Once again communication immediately ceased from their side. There is a phone number you can call but its only to leave a message which I have and not surprising no response. This seems to be bordering on criminal to just flat ignore my cancellation request continue to try and charge me and not refund money for products not received. This was supposed to be a cancel anytime agreement, there was never a set amount of time the membership lasts.

  

  Business Response

  Date: 06/04/2025

  Hey *****, it looks like a Care Team manager was able to reach out and help. Please don't hesitate to reach out to them if you have any further questions. 

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed Hone's form to request canceling my membership and prescription subscriptions. The first time occurred on or about May 26, 2025. since this time, I have completed the form approximately four times and sent Hone support approximately 2 emails. I was charged on May 30, 2025 for membership fees, even though I have request to cancel numerous times before this. As of today, June 2, 2025, I still have not had any communication from Hone about my requests to cancel my subscriptions. I would like my membership and subscriptions canceled and my payment for June membership returned.

  

  Business Response

  Date: 06/03/2025

  Our team will be in touch today to confirm the processing of your cancellationplease don't hesitate to reach out to me directly at ************************************************************* 

  Customer Answer

  Date: 06/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  To Whom it may concern:
          I was contacted on June 5, 2025, by Hone Health member, ****, via email and telephone. I was informed that my subscriptions would be paused but the account would not be closed to allow for a lab test and exit appointment with a doctor. It appears that my subscriptions have been paused, but I must wait for reimbursement until my account is closed. As of today, I completed my lab draw and am waiting to be able to schedule an appointment with a doctor. I am rejecting this response from the business at this time, as promises were made that will take time to complete. After my final appointment with a doctor, account is closed, and membership reimbursement has occurred, I will be satisfied.
  
          I asked BBB to allow further time for this issue to be resolved and not close my complaint,********* until Hone has followed through. Thank you.
  
  ******* ****** 
   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

• Initial Complaint

  Date:06/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/13/24 $45. for test 4/3/25 $179. for medicine never received 4/30/25 $129. membership 5/30/25 $129. membership I was supposed to start medicine supplements but due to a problem with test I never received anything. They charged me for services and medicine I never received

  

  Business Response

  Date: 06/03/2025

  Our team has been in contact with you about this issue. Due to PHI I cannot speak to your situation in this portal, but our agents will continue to work with you. 

  Customer Answer

  Date: 06/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business hasnt resolved my complaint and has offered nothing. I was having health issues and forgot to respond to this. 

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  

  Business Response

  Date: 06/25/2025

  Hey *****, our team never received a cancellation request or confirmation you didn't want to start treatment. If you reached out to the at *********************** they absolutely would have helped with a refund for services not rendered. I'll make sure someone connects with you about this, but the Hone team will always credit refunds when necessary. 

• Initial Complaint

  Date:06/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for the initial fee for a lab panel to be conducted and have not gotten my information on where to go or how to schedule it. I have left messages to no avail. Please advise. I either want my money back or to be told what are the next steps

  

  Business Response

  Date: 06/02/2025

  Hi *****, an email was sent to you after purchasing with next steps. If you don't see that message, please check your spam/promotion folderssometimes those emails can get sorted into those inboxes. 

  Our Care Team hasn't receive an email or voicemail from the contact info you provided the BBB. If you used a different email or phone number to contact them, no worries! Please feel free to email me directly at *************************************************************

  In the future, if you need an update or help, please just click on this link to contact Hone's Care Team: ******************************************************************;

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hone Health let me take the initial blood test and charged my debit card, they requested a follow up payment for care and proceeded to decline my card due to their technical issues, its been month's now and they haven't fixed the problem, basically I've paid them and received nothing in return... Fraud.

  

  Business Response

  Date: 05/30/2025

  Hey *****, thanks for bringing this to my attention. I've escalated your case to our management team and they will make sure that everything is squared away for you ASAP. 

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I still havent received my order and its been well over a month. Ive had you tell me youre working on it and had no results. Im furious. Im paying you for product and not receiving what was promised. Your customer service line does nothing. *** submitted nearly 10 emails. Ive had 4 different conversations. Youve given me what I need to ensure delivery. Ive gone through the list to make sure I can get it to my pharmacy. When you call back after I submit another request, you give me the exact same info and overtalk customers to maintain control. I understand why you do this as someone who has worked from a script. Your failure to listen to your clients needs and concerns (the flawed customer service department) is nauseating. Im a single father. I do my best to scrape what I can. When I pay someone hundreds of dollars a month only to not receive what Im promised and when I try to come up with a resolution and meet in the middle, only to be given a corporate run around, its extremely disheartening.The repercussions of lack of medication from you is incredibly dangerous. What happens when my hormones end up imbalanced due to lack of medication? What happens when I end up with gynocomastia and severe hormone imbalances that lead to mental illness and physical deformity? The fact that its no big deal as it seems to you and your staff, is incredibly alarming.I honestly dont anticipate this going anywhere.

  

  Business Response

  Date: 05/21/2025

  Our team will be in touch to assist you with your case. Please keep in mind that cancelling healthcare services like Hone might take longer than expected since there's a process that needs to be followed and completed. A member of the Care Team will be in touch to help and assist you with cancelling. 

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying for a subscription to Hone Health ($129 monthly). I was prescribed two medications. Neither of them is being delivered to me as promised. Yet, I continue to be charged a subscription fee. I have emailed them, left phone messages, used the inquiry forms on their website, posted messages in their public forums, etc. no response for weeks. I feel like this is a scam and they dont actually have a customer support team.

  

  Business Response

  Date: 05/05/2025

  Hey *****, both of your medications have been delivered. Our Care Team contacted you Friday to confirm this. If for some reason you didn't receive them, please respond back to the Care Team and they'll be sure to help.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 18th I ordered a membership/testing kit online for $60.00 from Hone Health. I then tried to create an account and I received an error messages each time. I asked for help by emailing their support email address on 4/18, 4/20, 4/21, and 4/22. I also called their support hotline on 4/22 and was prompted to leave a voicemail so I did and still no contact from anyone from hone health. I tried changing my password and more error messages. The company processed my $60.00 with no problem however they provided no support and no help as to my account creation issues. After seeing all the complaints on the BBB, Im pretty concerned - if hone health can not offer a customer help to sign up for their service but will take my money and ignore me - then I just want my money back. Ill chose another company that values my interest in them. Request for $60.00 to be returned to my bank account.

  

  Business Response

  Date: 04/23/2025

  Hey ****, we have no recent outreach to our support team from the contact info you provided the BBB. If you would like to forward your communications with Hone's Care Team to me I will make sure this is taken care of. Please email me at ************************************************************* 

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I attached the correspondence that the Hone *** said they never received. I also forwarded it to the email they requested. The issue has still not been remedied and they still need to either schedule the test or provide me a refund. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** **********
  
  
  
  
   
  

  Customer Answer

  Date: 05/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The team reached out to let me know they were looking into the matter on 4/30, but theres been no additional correspondence - Ive not received a refund nor have I received the testing kit.  The company is clearly fraudulent or wildly overwhelmed to a point that they cannot organize activities/complaints - This has not been resolved and Im still awaiting feedback.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** **********
  
  
  
  
   
  

  

  Business Response

  Date: 05/30/2025

  Hey ****, as previously mentioned, we have no record or history of you reaching out to our Care Team about the issue outlined. I've searched using the full name you provided the BBB and the email address. If you'd like to email me directly, you can contact me at *************************************************************. 

• Initial Complaint

  Date:04/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They scheduled me an appointment with a Healthcare provider to review blood work. The appointment was to be completed online via tele-health. I was required to log in 20 minutes prior to the appointment and verify my identity. I tried to verify my identity and hour prior to the appointment, and their website/service wasn't working. I attempted multiple times over and over again to verify my identity over the next HOUR with no luck. Hone provided a number to text if I had problems. I texted it twice. It's been over an hour and still no response. I tried to call customer service with no answer, just an answering machine. Now Hone is going to charge me $50 for not attending the appointment!!!An appointment that due to their failures I could not attend. This company is a scam. They appear legitimate, take your money and do not provide the service which I paid for, then find a way to charge you more.Took money for a service. Never provided the service.

  

  Business Response

  Date: 04/21/2025

  Hi there, you have not been charged for a missed consult. Our Care Team has been communicating with you based on the correspondents we're seeing in our portal. If you have any further questions please continue working with that agent.