We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telephones

Reliance Communications International Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephones.

Complaints

This profile includes complaints for Reliance Communications International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Reliance Communications International Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had paid for 800+ minutes in December of 2023 to Reliance Global Call. Did not use any of it, until now wanting to use it. Contacted customer service by chat. The first person said there was no balance in the account! Then, no response after that. 2nd chat:Simply responded that reason given in 1st chat and no further response.This is a rip off outfit that steals your money.

      Customer Answer

      Date: 04/01/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Reliance Communications International Inc has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)

      It took many emails to have this resolved

       However, I am still not able to log into their website to check balances, etc. They claim that it has to do with my service provider. However, I am able to access and log into other websites with no hindrance. I have tried using different Browsers and a different computer. At one point I was able to log in, but the website errored out soon after logging in. I have not tried again since I am tired of dealing with Reliance Global Call. I am technically competent since I worked in the IT field in the past.

      They have a 72 days expiration of available minutes which is hidden in their website in their TOS. I suggested that they make customers aware of this at the time of subscription. I doubt they have followed through with it since I am sure it is one of their sources of income/profit. I say this because they did not agree with mee that it is what they will do.


      Sincerely,

      ***********

    • Initial Complaint

      Date:11/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello:I have been ********************************** for almost 20 years. I used to be a routine customer but lately, i have stopped using their service. I have requested them multiple times to cancel my account but they have not done it. I keep [paying monthly service charge for the service that I have not used.I have disputed my charge at my credit company this month and submitting you a complaint.If I do not do this, they will keep charging me $2.11 every month.*******,*******

      Business Response

      Date: 12/06/2023

      Kindly note that we already terminate this customer services after complaint raised by him and also refund given for the amount which is charged after the request.

    Reliance Communications International Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.