Complaints

This profile includes complaints for Paramount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Paramount has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Paramount

  1515 Broadway New York, NY 10036-8901

• 

  CBS Corporation

  51 West 52nd Street New York, NY 10019

• 

  Paramount

  524 W. 57th Street (Rm 3301) New York, NY 10019

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed and frustrated with my experience with Paramount+. For several months, I was denied access to my active subscription despite numerous attempts to resolve the issue. I have documented proof, along with witnesses, confirming that I did not have access to the services I was being charged for over the span of 4 to 5 months.Despite presenting this clear evidence, Paramount+ has refused to issue a refund for the services I was unable to use. Instead, I was only offered a couple of free monthssomething I clearly declined, as I no longer wish to continue any services with your ********** make matters worse, the associate supervisor I spoke with, ********, was extremely rude, dismissive, and unprofessional. He spoke to me in a condescending manner, constantly overtalked me, and made me feel disrespected as a paying customer.This entire experience feels deceptive and unethical. Charging a customer for services they cannot access, refusing to refund, and then providing poor customer service is unacceptable and, frankly, feels like a scam.I am formally requesting a full refund for the months I did not have access to your service. If this issue is not resolved promptly and appropriately, I will be forced to escalate this matter further through additional consumer protection channels. I am demanding a full refund from Paramount+ and I want this to be handled immediately. Plus it needs to be an extra credit for them playing with my time and money!

  Business Response

  Date: 04/28/2025

  Dear ****,
  
  Thank you for reaching out to us about the issue you encountered with your account.  We understand how frustrating this must have been and we sincerely apologize for the inconvenience. After researching your case, we can confirm that a refund for the last four months in the amount of $51.96 was issued on 04/26/2025 and a confirmation email was sent.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered today that somehow I've been paying for (2) Paramount Plus subscriptions since 2023 and didn't catch it until I was working on our budget for the year today. I contacted both Paramount and ***** about the matter, since for some reason both subscriptions were set up using the same email address. Paramount customer service basically made the decision for me to cancel my subscription when I did not ask for it to be cancelled via ****************************** This doesnt help the situation that both accounts were set up using the same exact email address and charging me two different charges every month. How is this possible and why wont Paramount Plus refund me for one of the subscriptions. Is it right for consumers to have to pay double subscription for years and the way they set up the receipts are so deceitful. I just want my money back for one of the subscriptions, it's not like I havent been using the services, we're talking about $600 plus worth of money here.

  Business Response

  Date: 04/28/2025

  Dear *****,
  
  Thank you for reaching out to us about the issue you encountered with billing for multiple subscriptions. We understand how frustrating this must have been and we sincerely apologize for the inconvenience. We researched your case and as a result, we've issued refunds for the last eight months in total for your subscription purchased directly via ****************************** in the amount of $61.61. Please allow 7 to 10 days for processing to your financial institution. 
  
  As for your subscription purchased through *****, please contact ***** directly for further assistance (i.e. billing, account changes, refund requests etc.) using the information below, as we do not have access to your payment information with ******
  - iTunes: Visit ***************** or download the Apple Support app in the ************************* Visit ***************************************************** and click on the appropriate topic for support.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive repeatedly tried to cancel the subscription to paramount plus for months but I can never figure it out as it is not a simple button. I never use the app, so I downloaded an app to help with reoccurring payments, called rocket money. They tried to reach out and cancel the subscription but they couldnt figure it out either. Please just cancel my subscription and stop pulling money out of my bank account.

  Business Response

  Date: 03/06/2025

  Dear ******,
  
  Thank you for reaching out to us about the issue encountered with your account. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  An active subscription was located under a different email address *********************** based on the provided information. We can confirm that your subscription has been canceled effective immediately and you'll receive a confirmation email in the next 24 hours sent to the email address of record.
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns regarding this matter, please let us know.
  
  Have a great day!
   
  Regards,    
  Paramount+ ****************

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started using Paramount Plus and was charged $12.99 in November 2024. I was charged $12.99 in December of ***************************************** issues and again charged $12.99 in January 2025. As a disabled veteran I don't get out much and generally sit at my computer and watch Paramount but I can't log on anymore.I called this morning 01/25/2025 to cancel. When I was finally able to get a person I was told I did not have an account then when I explained that I get charged every month they finally found an account. I don't want to be charged anymore. Instead of closing the account they wanted to talk about what they can do to fix any problem. "Just close the account." The customer service *** did not want to close the account and I expect they will try to pay their selves through my bank account even though I don't have their service. If I am charged in February I will file a small claims action the day after.

  Business Response

  Date: 02/06/2025

  Dear ******,
  
  Thank you for reaching out to us about your account issue. We understand how frustrating this must have been, and sincerely apologize for the inconvenience.
  
  We researched your case and see that your subscription was canceled on 01/25/2025 and a confirmation email was sent to '************************
  
  Your experience with Paramount+ is very important to us and we hope this resolves the issue. However, if you still have concerns, please let us know.
  
  Regards,
  
  Paramount+ Customer Service 

  Customer Answer

  Date: 02/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ********
  
  
  
   
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer of ********************** Plus and today I called in to address issues with your live tv guide. I sent in pictures and this is the response. **** G received pictures and now want me to do a factory reset and changes all kinds of setting on my new tv. **** use SO MANY EXCUSES FOR YOUR APP ON MY TV TO BE THE ONLY ONE WORKING, ITS A JOKE. Factory reset is very time consuming, NO OTHER APP ON MY TV HAS PROBLEMS BUT PARAMOUNT PLUS LIVE TV SCHEDULE! **** G is customer support NOT EVEN THE **************** I am angry Paramount +, how dare your team ask me to change all kinds of settings on my tv and do a factory reset, DO YOU KNOW HOW LONG IT TAKES TO DOWNLOAD AND RESET UP EVERYTHING, WHY WOULD I DO THAT FOR YOUR MISTAKE PARAMOUNT +. This problem has existed forever and I told your people this. I also just did a factory reset and modem reset and NO THIS DID NOT WORK! **** G knows nothing, the only problem on the app is your TV Guide, I guess he can't read and does not listen! He also answered questions that were not even asked, is he a wanna be IT person? Usage diagnostics and location tracking HAS ALREADY BEEN DISABLED FROM THE MOMENT I PURCHASED THE TV, WHY WOULD THIS HINDER YOU TV GUIDE? All of his direction are not for my tv so once again why is **** G asking me to do things, giving me the way to do it and ITS NOT CORRECT? YOU LOST A CUSTOMER AS OF JANUARY 1, 2025 UNLESS YOU FIX THE PROBLEMS WITH YOU LIVE TV GUIDE. I do not appreciate **** G throwing around like its water, a factory reset, unplug the router, change all my setting when you app is the only one with problems. I am upset Paramount+, this is NO WAY TO TREAT A PAYING CUSTOMER. I WANT A CALL FROM SOMEONE THAT KNOWS WHAT THEY ARE TALKING ABOUT PLEASE. Pictures attached are of Paramount+ ******* Guide

  Business Response

  Date: 01/09/2025

  Dear *******,
  
  Due to higher-than-normal volume at this time, our response times are delayed. We apologize for the inconvenience. Our records indicate a duplicate complaint was filed via BBB (********************** and ***************************), Consumer Complaint #********. If you still have concerns regarding this matter, please let us know. You can also call **************** at ***************** days a week from 9 a.m. to midnight ET.
  
  Regards,
  Paramount+ ****************

• Initial Complaint

  Date:06/04/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about being repeatedly ignored and never receiving an appropriate solution to a problem from customer service.I tried watching a free episode of the ** show Tracker on the *** app, but all the audio options in the settings included audio description when only one was labeled as such and the others should have been normal audio. I just wanted to watch the show with the normal audio. I did some troubleshooting on my own and when nothing worked, I contacted *** customer service. ************************* replied relatively quickly, but with information that was not relevant to my problem. I replied explaining that and explaining what I had tried so far to fix it myself and never received any more replies from ****. So I contacted customer service again, asking them to review my interaction with **** and please actually provide a relevant resolution to my original issue with the app. *************************** ******* replied, this time with an even less relevant response than ****'s. I again replied to explain this and have also never heard from *********************** again. So I contacted customer service again, detailing the total lack of service and attention me and my issue were receiving. **************************** sent yet another irrelevant reply, I replied explaining this yet again and begging for an actual response that had any intent of helping with my initial issue or showed any recognition of the poor service I had already received. Eventually ********** also replied to the email thread with **** but also provided no help - in fact, *** only sent things that the others had also already sent (mostly word for word the same, even). I'm coming to you because I don't know what to do if all *** will do is 1) send irrelevant responses to my issue or 2) not reply at all.

  Business Response

  Date: 07/03/2024

  Dear ******,
  
  Thank you for reaching out to us about the issue you encountered with the *** app. We understand how frustrating this must have been and sincerely apologize for the inconvenience.
  
  Wed like to make this right and assist with any issues you may still be experiencing. A supervisor will give you a call between 9 AM - 6 PM ET to the phone number you provided here.
  
  Your experience with Paramount+ is very important to us and we hope to help resolve this issue for you.
  
  We look forward to assisting you.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 07/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I received a phone call from someone at paramount/cbs on July 5th and was unable to answer it at the time. They left a message and said they also sent an email, in that email it said that I should let them know when I'm available to talk. I replied that same day, stating that I prefer to communicate by email but that if I had to be a phone call, I'm usually available weekday afternoons (especially between 1-2 pm). I haven't received a reply to that email or a call back as of now, 7/17 at about 6pm

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 07/18/2024

  Dear ******,
  
  Due to higher-than-normal volume at this time, our response times are delayed. We apologize for the inconvenience.
  
  Rest assured, we have requested an update on the investigation of your case and a supervisor will reach out to you as soon as possible.
  
  Your experience with Paramount+ is very important to us and we hope to provide a resolution for you soon. We appreciate your patience and will be in touch.
  
  Regards,
  Paramount+ ****************

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

  A supervisor called me today (7/23) and, working together, we found that the issue seems to have been resolved.

  Sincerely,
  
  ***********************
  
  
  
   
  

  
  

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/2022-2/2023 I have been unknowingly paying for two subscriptions with BET Plus. One through the BET plus website with the email address ************************ The other through Apple with they apple id ************************* I have sent over 22 email with the support email address that is provided on the conformation of payment. The representative have been no help at resolving the issue. It seems they have an automated reply and they response given doesn't match the email I'm sending.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every Christmas time, I look forward to watching ******* the Red-nosed Reindeer. I have ************* Imagine my shock and dismay when the channel directory says it is on CBS and when I turn to that local channel it is not on and I receive an error message. I pay for Hulu Live so I am supposed to receive ALL live events! I have spoken with Hulu and they stated that this is a partnership issue and said CBS was to blame for me not being able to watch ******* for 2 years in a row!!

  Customer Answer

  Date: 02/25/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Paramount regarding complaint ID ********.
  
  Sincerely,
  
  *****************************
  

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Loud House isn't rerun on the Nickelodeon Channel every day usually. It's just rerun on any other day instead, I miss how the channel is usually. And TeenNick is rerunning ***************** and America's Funniest Home Videos but not the other shows like Danger Force and That Girl Lay Lay. This Year's ******* isn't turning out the way it's supposed to be like this year or last year. Please let Viacom know that I want Nickelodeon and TeenNick to go back to the way it was originally. In fact, I enjoyed the new Nick ***** Snow Day that premiered on Nickelodeon.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally subscribed to Bet+. I was having connection issues and found out that I could just attach the Bet+ subscription to my Amazon Prime account. Amazon billed and so did Bet+. For 3 - 4 months I have been billed by Amazon and BET+ for the same subscription. I tried contacting BET+ to request customer support and help with correcting billing. I received an email thanking me for being a customer. I went online and to the App to cancel the account, which it told me was canceled. I still got billed by ******. Im requesting service cancellation and refund by Viacom. I will continue the subscription and make payment with Amazon Prime. I mistakenly deleted the one (1) support contact reply email that I did receive.