Reviews

This profile includes reviews for BooksRun's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BooksRun

  150 Broadway, Suite 700 New York, NY 10038

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromJen S

  Date: 12/04/2024

  1 star

  Jen S

  Date: 12/04/2024

  They are greedy company who likes to label a lot of authentic books as counterfeit. They'll also reduce what they pay for 2 same books, eventhough it's in separate shipments. They are crappy company and always trying to find every excuse they can to not pay you pr reduce payment as much as possible. Booksrun is the only one i ever have too many issues with. Gave them way too many chances. Never Again! Beware!!!

  BooksRun

  Date: 01/23/2025

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromAbigail B

  Date: 12/03/2024

  1 star

  Abigail B

  Date: 12/03/2024

  Don't sell your books to them. They took the most expensive book from the buyback and claimed it was "counterfeit". Claimed they would take 3 weeks to authenticate and pay me if it was deemed authentic. When I followed up with customer support it was clear there was no authentication scheme and it was a way for them to save money and get free books for disbursement. Then said they couldn't return it because of their return policy. Don't support this deceptive company and sell your books elsewhere.

  BooksRun

  Date: 01/23/2025

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromHan L

  Date: 09/19/2024

  1 star
  I rented a book from Booksrun and they have charged extra pay $70.69 for the damage of the book after rental return. This was not my fault at all, because I did not know what would happen during the transit to Booksrun. The transit employee may throw the book too harsh and it could cause severe damage to the book. Their policy is the book must return with its original state no refund for the extra pay, I was speechless at that time and did not take any pictures at all. At first I received the book in a worn and torn state, I was so careless and naive that I did not take any pictures to claim my clarity that I did not tear the book cover and edges. I recommend not to rent or buy books from Booksrun.com under any conditions. PLEASE!!!!! They are not caring at all, all they do is trying to take their customers money!!!!!!! They first sent a used book but then the book came in torn and worn book. This is unacceptable!!!!!

• Review fromk3rnel p

  Date: 09/13/2024

  1 star
  BooksRun DROPSHIP SCAM Dropship Program Details Promise: We'll give you access to our entire catalog of books to sell on your website and we'll ship it to your customers for free!Reality: We have a few used, sad books that have been sitting in inventory for a long time, you can sell and get off our hands.

• Review fromSusann A

  Date: 09/10/2024

  1 star
  This company is a scam! They claimed my book was counterfeit and would not return it. The book was purchased from the bookstore through my college university so I know it was authentic. Do not use this company.

• Review fromTiffanie B

  Date: 09/06/2024

  1 star
  Sent them books and never received payment. They claimed one of my books wasnt received after sending a photo of all books obtained ! Fraudulent and reaching out to a lawyer this is insane

• Review fromCayden S

  Date: 09/02/2024

  1 star
  Two times I sent in books in great condition to this company for sale. Both times, they said that my books were more damaged than I claimed, and they reduced the agreed-upon price by a substantial amount. I requested my second book back to find that it appeared to be folded in half and the cover was in terrible shape, despite the fact it was in pristine condition when I sent it. I do not recommend anyone do business with this company.

• Review fromAlicia G

  Date: 08/30/2024

  1 star

  Alicia G

  Date: 08/30/2024

  Sold books to the company, they sent an email saying the book was inauthentic, which I know for a fact it was authentic. So they cheated me out of money and would not return my book. Complete SCAM.

  BooksRun

  Date: 11/01/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromAmber C

  Date: 08/19/2024

  1 star

  Amber C

  Date: 08/19/2024

  Ordered a book with two day shipping on August 10. Today is August 19. And mailed Friday and they did not respond. ***** does not know where my package is. 2 day shipping was paid for because I needed the book quickly. This is not okay and I want a refund. I let them know this. Im unhappy with my experience. The package started in *************** and is now in ********* when its supposed to be going towards **** which is only a couple hour drive. Seems very fishy to me.

  BooksRun

  Date: 11/01/2024

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item Anti-Oppressive Social Work Practice: Putting Theory into Action, ISBN ************* was rented on 08/12/2024. As per our records, the item was indeed shipped the next business day with the tracking number ************ (*****************************************************). Upon analyzing the information provided by the mail carrier within tracking number attributed to the prepaid shipping label provided for the order in question, it seems that the package was lost or stuck at the local post office or was still somewhere in transit due to not being scanned at one of the ***** processing facilities.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, in order to make up for the inconvenience caused, we were happy to assist you by issuing a refund for your order that was never received as well as stopping the automatic charges for your rental order. In order to make up for the inconvenience caused, we have issued a refund for your order that was lost in transit to us as well as stopped the automatic charges for your rental.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromChrissy S

  Date: 08/14/2024

  1 star

  Chrissy S

  Date: 08/14/2024

  SCAM ALERT- Sold my books back to them and still have not received money or any communication from them. Its been months since they were received. They only have an email address to contact, and they never respond to emails.

  BooksRun

  Date: 11/01/2024

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be investigated and necessary changes could be applied. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. We would like to cooperate with you more in the future as we highly appreciate an honest dialogue that allows us to become a better company. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience.Respectfully,BooksRun Team