Reviews

This profile includes reviews for BooksRun's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BooksRun

  150 Broadway, Suite 700 New York, NY 10038

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromSheridan B

  Date: 01/18/2024

  5 stars

  Sheridan B

  Date: 01/18/2024

  This is a review about their buy back program. I mailed in a total of 4 books, and my total was roughly $80 that they paid me. I haven't had any issues with them! The whole process (shipping them out, letting them process them and then mailing out the check and me receiving it) took about 4 weeks, but I got both of my checks in the mail and the process was overall convenient and easy. I haven't purchased textbooks directly from them.

  BooksRun

  Date: 03/04/2024

  Greetings,Thank you for sharing your experience with us. Your feedback is greatly appreciated as it is the key to successful and high-quality service of our business, and the effectiveness of our work, as we make a lot of effort to work hard for you all the time and bring satisfaction with each and every order for all customers.We are very happy to hear that you are satisfied with our services and do hope to see you among esteemed customers again in the future.It's also our pleasure to inform you that we offer coupon codes, discounts and contests, so we would like to invite you to subscribe to our newsletters and join our ******** page for participation.Once again, we are extremely thankful for such a great and helpful review!We appreciate you for doing business with us and being our valued customer. We would like to cooperate with you more in the future as we highly appreciate an honest dialogue that allows us to become a better company.Respectfully,BooksRun Team

• Review fromSebastian D

  Date: 01/17/2024

  1 star

  Sebastian D

  Date: 01/17/2024

  The customer service is poor, they provide little to no information with the processing of books and have essentially stolen my books from me with no contact.

  BooksRun

  Date: 03/04/2024

  Greetings! We are sorry to hear that you had a negative experience when dealing with our services. BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. According to our records, several counterfeit copies were detected within your buyback order #*******. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copies to you.We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide and state that the quote of the items that have liquid stains, excessive markings, wrinkled or torn pages and binding etc. may be adjusted or such items may not be eligible for buyback at all. Which is exactly what happened in your case, since the items were delivered exhibiting the signs of heavy wear. Our processing department carefully inspects all items received and uploads images of the damaged items confirming their condition. Your buyback order was processed in accordance with the existing ******************* which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted.Therefore, the order was placed On Hold for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the books received, and the opened disputes were sent to your email address. Please note that, per existing policy, BooksRun will not provide free returns for books that had their quotes adjusted. Returns are made only after the reimbursement of the return fee by the user. We understand how frustrating it may be to pay for shipping of the item back, but please try to understand our position on this matter. We provide prepaid labels for all our buyback orders and lose a significant amount on shipping and handling. However, since no action was taken from your side inside the order details, the quote adjustments were accepted automatically by the system and the order was automatically reprocessed on 01/25/2024. The payment was issued to the PayPal account stated by you inside the order details on 01/26/2024.We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromTina G

  Date: 01/16/2024

  1 star

  Tina G

  Date: 01/16/2024

  Was quoted over ****** for 4 books. Two of them being almost new condition. Both books were purchased from.my daughters college book store for over 200 each. They are claiming one of them is counterfeit and the other damaged. Um no. These people are Crooks. Do not sell books to them. They will either pay me or send my books back. I will not drop this.

  BooksRun

  Date: 03/04/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Furthermore, a textbook was sent by you that did not correspond to the one initially quoted, which according to our policy cannot be accepted for our buyback program. Unfortunately, we cannot accept loose-leaf editions at the buyback price of paperback editions. However, the check with the payment for the rest of the books in your order #******* was successfully sent to your shipping address on 01/26/2024.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromJoel D

  Date: 01/10/2024

  1 star

  Joel D

  Date: 01/10/2024

  I purchased a book from them, was told it was in transit and then was told it was returned. I never saw the book and definitely did not want to return the item. I was only given a partial refund. Never received the book or the rest of the money I paid. Definitely feels scammy. They have not responded to any of the emails I've sent, nor the messages I submitted through their webpage. I have submitted a claim via paypal. Not happy with the lack of service and lack of communication. this does not seem like a company that cares about their patrons. Would not recommend their business to anyone.

  BooksRun

  Date: 03/04/2024

  Greetings,Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be, and we are really sorry to hear that you had a negative experience when dealing with our services.Please, allow us to explain the issue with your order. The item ordered by you was picked from our warehouse exactly to match the **** and condition ordered, then your order was carefully packed, loaded on the **** vehicle and driven to the post office, which scanned the package and sent it to the address stated by you. Please note that we have indeed sent the package to the address stated by you in the order details, and cannot know for sure why exactly the **** representatives could not deliver the package.According to **** tracking number ********************** (*********************************************************************************), the package was marked to have an Insufficient Address onDecember 9, 2023, 11:06 am. Looks like the address inside the order was initially stated as incorrect, incomplete, or illegible, thus, the package could not reach your destination.Therefore, once your item was returned to us, a refund was issued to your account accordingly with the restocking fee applied automatically. Once you contacted us regarding thefull reimbursement, one of our representatives has investigated the issue and decided to make an exception for you. Therefore, we were about to issue a refund of the restocking fee to your account, however, were unable to do so due to the dispute being opened. Please be kindly advised that if the claim with the bank is opened from your side, we are not be able to issue any kind of refund as the funds are frozen for the duration of the review of the case. Thus, further resolution could be provided by the bank only.We would like to thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromMuriel W

  Date: 01/07/2024

  1 star

  Muriel W

  Date: 01/07/2024

  Don't buy from them. Cancelled my order the same day it was placed, with no explanation. Waiting on a refund. I suspect they're bookjackers, advertising titles that they don't have in stock. There are legitimate online book rental businesses, but this doesn't appear to be one of them.

  BooksRun

  Date: 03/04/2024

  Greetings,Thank you for expressing your concerns regarding the matter in question. We do apprehend how frustrating the situation can be, and we are really sorry to hear that you had a negative experience when dealing with our services.Please, allow us to explain the issue with your order. According to our records, the order in question was placed for the item Ethical Problems in the Practice of Law (Aspen Casebook). Your order was cancelled due to this item being purchased right before your order placement and was no longer in stock at our facility. Therefore, the refund for the cancelled item was issued immediatelyafter the ordercancellation.It seems that a refund happened shortly after the initial transaction and the bank processed it as a reversal. In the case of a reversal, you will not see a refund credit on the statement; instead, you will be able to see the original charge drop off the statement entirely after a few days. It will appear as if no payment took place, and thus there is no refund, as if the whole transaction never happened.Our website model means that at any given point in time, thousands of different buyers are competing against each other to order the items listed at the best prices possible. Due to overwhelming demand for these prices, sometimes we may sell out of an item before we can remove that item from our site. We work hard to minimize cancellations that occur in such cases.We would like to thank you once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromTy M

  Date: 12/29/2023

  1 star

  Ty M

  Date: 12/29/2023

  I seen that they have good reviews so I gave them a try but I am starting to think the reviews are fabricated and flooded to hide critical reviews. Bookrun tends to quote you high prices to get you to sell them your book. However, once you send them your books, they will end up paying you less than half of the original offer. Books were in great condition and they would claim the books are in poor condition so they will not pay original quote. If the books were high value and buy certain companies they automatically flag it as counterfeit so that they don't have to pay. I've never had the experience with other vendors. If I were you I'd avoid doing business with bookrun.

  BooksRun

  Date: 02/16/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, several counterfeit copies were detected within your buyback orders. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.We have no doubts that there was no intention to deceive us from your side. We are indeed grateful to receive your feedback which helps us to work on becoming a better company.Regrettably, the payment for the counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copies to you.Furthermore, all buyback orders are processed in accordance with the existing ******************* which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted. According to our ******************* items with heavy wear in the order may have their quote adjusted or be not eligible for buyback at all.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromManoj B

  Date: 12/19/2023

  1 star

  Manoj B

  Date: 12/19/2023

  I am writing to share my recent disappointing experience with Booksrun, hoping it serves as a cautionary tale. Upon returning a book, I was unexpectedly hit with a heavy wear fee, an unjust charge for a book that had seen minimal useno more than 10 times.Despite my attempts to address the issue with customer service, the call was abruptly disconnected, leaving me frustrated and dissatisfied and pulling double the rental charge from my credit card. This incident has cast a shadow on my overall perception of Booksrun, a service I had previously valued.I would strongly suggest you exercise caution when considering doing business with Booksrun. The unjust charges and lack of satisfactory customer service raise concerns about their transparency and integrity. Before engaging with their services, please know the potential for false charges and discrepancies.Wishing you a hassle-free and positive book-renting experience!

  BooksRun

  Date: 02/15/2024

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team as well as the seller directly responsible for shipping out your package so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item *****' Guide To Physical Examination and History Taking (Lippincott Connect), ISBN ************* was rented on 09/10/2023 for 96 days with the expiry date stated as 12/15/2023.Please be informed that, while placing an order, each customer agrees with our policy, which states that items rented may correspond to any condition between New and Used - Acceptable. In concordance with the accepted policy, the rented item in Used - Good condition was sent. This particular condition implies some general signs of tear and wear, some markings, highlighting etc.; however, all the text should be legible and all pages included. The item might show wear from consistent use, but it remains in good condition and functions properly.According to our records, the item was returned to our warehouse on Dec 18, 2023, however, we received it with a damaged cover. In accordance with our Terms and Conditions, which all our customers agree to be bound by, if the item received exhibits signs of damage, the customer is to report the issue to the seller directly within 7 days after the items delivery. Otherwise, the customer becomes solely responsible for any condition change incurred. It is also mentioned that when you receive your rental item, it still belongs to BooksRun, unless the purchase price is charged. If a rental item is damaged by the user to the point of being unusable when returned, a purchase price will be charged.In case with order #*******, the charge was automatically estimated by our system taking into account the purchase price of the book and the condition alterations since the torn cover automatically changed the initial condition of the book to Used - Acceptable. Since the book was returned to us in a condition which differs significantly from the initially rented condition, the charge in the amount of $90.47 was applied accordingly.Once you reached out to us asking to rectify the situation in a timely manner, one of our representatives provided all the information regarding the extra charge and offered a 30% refund of the extra charge as a courtesy despite the fact that according to our existing policy, we do not refund any charges related to rental orders. However, since you rejected the offer and insisted on a full refund our representative worked on the possible ways of resolving this case, provided the pictures from the shipping and receiving stations to prove that the book was indeed returned damaged and managed to come to an agreement. Once you accepted our offer for a 50% refund of the extra charge, the reimbursement was successfully issued on Jan 3, 2024.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, in order to make up for the inconvenience caused, we were happy to investigate the case and assist you in a timely fashion.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused, since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, and for that reason, we are available via email, phone, and chat.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromJoffrey B

  Date: 12/16/2023

  1 star

  Joffrey B

  Date: 12/16/2023

  ordered a book mid October and paid for expedited delivery. Not am I our money due purchase arriving late, I GOT A DRESS FROM *****. I emailed books run with a photo and the shipping label seen on the package, and I am being hit with late return fees for an item I never received. They stated they believed me when I first reported it, but that is untrue.

  BooksRun

  Date: 02/15/2024

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item Exceptional Lives: Practice, ******************* in Today's Schools, ISBN ************* was rented on 10/22/2023 for 54 days with the expiry date stated as 12/15/2023. As per our records, the item was indeed shipped the next business day with the tracking number (****************************************************************************************) and delivered to youraddress on 10/27/2023. Unfortunately, the mail carrier indicated a delay on their behalf. Once the order is shipped, we cannot influence the timeframe, during which the package stays in transit. Actual delivery time depends on various factors, such as proximity of your location to the mail carrier's processing facility, volume of shipments, weather and more.After you reached out to us on 10/28/2023, expressing that you received a wrong item and wanted to return it and receive the refund for the missing book, our representative requested the pictures of the item received as well as the BooksRun shipping label itself asthe promptness of us providing the solution greatly depends on the thoroughness of the facts submitted by the customer to the case. However, we received the picture of the wrong item only. Thus, our representative requested the picture of the Booksrun shipping label attached to the package in order to proceedwith the investigation and assist you as soon as possible.We were indeed eager to rectify the situation but, unfortunately, did not receive any response from your side, thus, the investigation process was put on hold.Since the deadline for the order in question was stated as 12/15/2023, before or on this date the book was supposed to be returned to us. However, the return shipping label was not generated, thus we did not receive any update regarding the return of the order. According to our ****************** and also the information presented in the letters that were sent to your email address, in case the rental is not postmarked before the deadline, the extension fee in the amount of $15 is charged automatically, which creates the new deadline to return the book (in your case, 12/30/2023).Once you reachedout to us onceagain in regard to the extension fee that was applied to your account, our representative sent you video prooffrom our security cameras that the right book was packed and shipped to your address. Our processing department carefully inspects each and every book before they are sent to our customers. Still, in order to make up for the inconveniencecaused, they issued a refund of the rental price as well as the extension fee charged to the same payment method.We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant in the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromjennifer b

  Date: 12/10/2023

  1 star

  jennifer b

  Date: 12/10/2023

  They stated my book (purchased new on amazon) was 'suspected counterfeit', kept it, and do not respond to repeated emails. Their initial email stated they would verify this and follow up but they have not. I was simply waiting to see if it was verified counterfeit so that I could address this with amazon. I waited the amount of time specified in the email and have contacted them several times over the last 6 months, no response. They have not confirmed it was counterfeit, paid me the money quoted, or returned the book.

  BooksRun

  Date: 01/23/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. However, the payment for the rest of the books in your order #******* was successfully issued to your PayPal account on 06/07/********* again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromOlivia U

  Date: 12/08/2023

  1 star

  Olivia U

  Date: 12/08/2023

  Same as others have reported- I sent several books and shockingly the most expensive book was deemed counterfeit so they will not pay me for it. This was a textbook I received new from the academic hospital where I work. Scam. They should be served with a class action lawsuit.

  BooksRun

  Date: 01/23/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. However, the check with the payment for the rest of the books in your order # ******* was successfully sent to your shipping address on 01/09/2024.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team