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Business Profile

Theatre

Marquis Theater

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i went to see the play and came a few minutes before the curtain went up to buy a ticket.i really meant to buy the ticket for another day.somehow i came the worker was saying its cheapest now before curtain goes up if you go on another date its more or same but as nice a ******* then i was not understanding that the play stopped while it was on.the company had some emergency that the play completely stoppped there was an annoucement on loud speaker that allthe workers must leave the stage. this was late my complaint but the plays still on how can i see it again. i saw the play may 25 at 2pm.i came 15 minutes before things was going start.i had no idea that this was going happen at ta play that the play was going have some type of emergency and allthe actors cant work for period of time .there was a change of workers in play like *******

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had tickets to flight out to ******** August 18 purchased tickets to go to a Broadview show for ****** The flight was cancelled due to weather hurricane/thunderstorms I have tried to contact Broadviewdirect where tickets were purchased to see if I can transfer tickets to another week or get a refund since I had no control of the weather. I am not able to contact anyone from the theater by phone or the website by phone. They have customer service online.When I purchased these tickets they didnt state the refund policy before or after purchase. Yes they have it on the site but it doesnt state that when you buy it. I have been trying to get my refund of ****** back

    Business Response

    Date: 10/18/2024

    Unfortunately our final performance of The Wiz was on August 18th. For all issues regarding tickets, we ask all patrons to return to their point of purchase. If it was purchased at our ********** window or through our website, Broadway Direct, then they should reach out at ************************* or call at **************. 

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