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Business Profile

Thrift Shop

Beacon's Closet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Beacons Closet Team,I arrived with two large bags of carefully curated, high-quality clothing including pieces from Reformation, *******, and a barely-worn Ganni dress all clean, in season, and in excellent condition. After waiting in line for nearly 40 minutes, I was told my items they don't want my nasty a** shit". They also called me slurs and cursed at me multiple times.Not only did this feel dismissive, but the tone and attitude were unnecessarily rude and condescending. I understand that buying decisions are subjective, but as a customer, I expect a minimum level of respect and transparencyespecially after making the effort to haul multiple bags across the city.This experience left me feeling embarrassed and unwelcome, and I truly hope its not the standard Beacons Closet wants to set. Ive admired your store for its commitment to sustainability and community, but this interaction fell far short of those values.

    Business Response

    Date: 05/14/2025

    To Whom it May Concern:

     

    This complaint is entirely untrue and we believe a retaliation from a former employee who was terminated.  Just days ago she filed a false complaint which was also unbelievable, but mistakenly included her name and email. We let her know that we knew about it, and that we would seek damages for libel if this behavior continued.  Like this complaint, she categorized it as a "repair issue".  In this current complaint she, for some reason, put ************************************* as her own email.  We aren't sure why this former employee is so angry but they seem unwell. She was caught in a lie at work and was terminated for this.  We would never treat a customer this way; it is just a bizarre tale. Beacon's Closet has been in business in ******** since 1997 and at this location since 2011. We rely on our customers and this is just a total fabrication.

     

    Sincerely,

    **** ****-*******

Beacon's Closet is NOT a BBB Accredited Business.

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