Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for the play ********, thinking I selected the date 7/12/22 but when I got there the clerk discovered the tickets were for 7/19/22. So he says this happens all the time just call that number and they will accommodate you. I did and the lady said no problem, I will send you a link and just fill out the form. She asked what date can I return and I said the week of the 9th in September. So I filled out the form and I just got an automated email response. Now that it has become apparent that I will get nothing for my money I sent them an email and of course I got a smart aleck response. I don't know why the lady just didn't give me my money back since the show was a week away. This is just dirty ball, they already know that people are prone to make mistakes but maybe that's how they stay a float by cashing in on others mistakes. Their scam policy needs some clarity to it and should be revamp. I wish they would just full fill their promise to me... let me reschedule my attendance of the show without charging me. Those seats were already paid for and now the burden is on them to make it right. It's not around the corner for me I live in Kansas city, if I had missed it than that would be one thing but it hadn't shown yet. They had time to do something to make it right, I could have given them away. I want some satisfaction on this issue and I'm sure I'm not the only one they shot the screws to on these shows.... downright up set in Kansas city.my order number is *****************

  Business Response

  Date: 08/25/2022

  ************************* purchased tickets to the 7/26 performance of ******** on 7/14 from ************, a separate company from us who sells tickets to shows in our theatres. Tickets purchased for our shows have a no refund or exchange policy, per our terms and conditions: ******************************************************* specifically stating that it is the guest's "responsibility to make sure that you purchase tickets for the correct performance date, time, and location." After purchase, ************ should have sent an email confirming the purchase which included the date and time of the performance that the tickets had been bought for. If they didn't receive that confirmation from ************, they'll need to contact them.

   

  It seems like the box office directed the guest to us for our past dating policy, as that was the form that they filled out  **************************************** Our first correspondence with the guest was when they filled out this form; they provided no further context besides that they were anticipating missing their performance on the 26th. Past dating is a courtesy by the box office and the show's producers to allow guests to make use of their unused tickets for future performance, but due to the popularity of ******** they are currently not inviting people back. ************************* has been added to the list and will be contacted once they do past dating is good for as long as the show is running. 
  

  Customer Answer

  Date: 08/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Your Answer Here]

  I am aware of your return policy, I travelled from *********** to ************* to take care of some business and decided to make a mini vacation out of it. I knew we had to return in September to finish up which is why I asked the lady helping me to make it for any day during the first week. I wasnt about to travel clean back just for a show, which is why I didnt attend the actual date of the show. I apologize I typed the wrong dates while filling this complaint because I was so frustrated I didnt check my ticket dates. My point is it would have been easier and fair to just refund my ticket being that the show was a week away. And for the record my last name is ********

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************