Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing to file a formal complaint against The Manhattan Club (TMC). As elderly retirees in our late seventies living on a fixed income, we feel misled and taken advantage of after 20 years of ownership with ***. We have spent approximately $85,000 on our timeshare, including a One Week Gold Flex interest purchased in 2013, only to discover repeated misrepresentations and broken promises.Our troubles began with the sales process in 2013. *** representatives, including ***** *******, promised us that this timeshare was a solid investment in ************* real estate with strong resale value. They assured us our equity would grow and even mentioned a potential buy-back option. None of this was true. We spent nearly $3,000 with "Sell My Timeshare Now" to sell our timeshare, dropping the price from $20,000 to $9,000, and still received no offers. When we asked *** about the buy-back in 2021, ***** ********* told us they no longer offered it due to the ******** 2017 sales shutdown, leaving us on a waitlist with no follow-up.We were also misled about costs. Sales staff promised minimal increases in maintenance fees, yet over 12 years, they've jumped 42%, costing us thousands in fees, taxes, and the purchase price combined. We signed our contract on April 23, 2013, under pressure with just 15 minutes to review 50 pages, but all documents are dated April 30, 2013, a day we weren't at ***. Even basic promises, like choosing our room with advance booking, turned out to be false.We sent a letter on February 3, 2025, demanding contract cancellation and release from future fees. We received no written response. This lack of accountability is frustrating, especially given the NY AGs 2017 settlement with TMC over similar ********* retirees, we can't keep paying for a timeshare we were tricked into buying. We're asking for your help to investigate TMC for these ongoing deceptive practices. We want our contract nullified and an end to all future obligations.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The room was booked for 4, but they only provided enough bedding for 2. We had no pillows for the kids bed, no sheet and 1 small blanket.The shower flooded the bathroom, every time it was used. We lost several hundred dollars in make up, and hair products because we had them on the floor (no counter space) and it flooded the bathroom all the way out to the carpeted hall. We asked for more towels to help clean up the mess but none were provided to us until the next day around 9am. The heat was set to 85 and when I called to ask why the ** wasn't working, I was told to just open a window to let the outside air in. The room was unbearably hot and we had to spend most of our time out of the room because it was too hot for the kids to be in. We complained 3 times about this issue with no resolution, no offer to move rooms, no offer to send maintenence up to look at our unit, they wouldn't send up waters etc.When we got there the Vallet rushed us out of our car, telling us we needed to hurry up so he could move the car. This led to us not getting everything out of the car- including my husband's medical brace, and we had no access to the car afterwards. The roads were closed until after 12pm but the hotel made us check out at 11am, leaving us stranded in our car for over an hour. The rooms were super loud, you could hear the neighbors full conversarions and hear them slamming the door all night long.The room was poorly lit, and no lights were on when we entered the room. Light switches were non existent and only had 3 lamps in the room to provide light.We also recieved a phone call to our room phone at 11:45pm about health insurance and needing to pay it over the phone. They obviously aren't screening the phone calls coming in, as it was a scam they let call our room. The elevators were so slow.We would like a refund for our stay.11/25-11/28 ********** **** **********

• Initial Complaint

  Date:05/15/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to the timeshare company by a friend. I went to see the property in ******** along with a different friend on 09/13/2009. I was greeted by a salesman and herded into his office. I was with the salesman for more than 5 hours. The salesman spoke at length about golf and various amenities at different resorts. The salesman assured me I would be able to use the unit at any time. I was led to believe I could take luxury vacations at great cost savings through exchange companies such as RCI. I was led to believe I was purchasing vacation property which was reserved exclusively for the use of owners. Timeshare salespeople convinced me the timeshare was an investment which would increase in value and which could be later sold for profit. I wanted to leave but was afraid to inform the representatives. After approximately 5 hours, I agreed to buy a timeshare. I did so with the belief I would be enjoying benefits exclusive to owners and was purchasing valuable vacation property. I was not represented by a real estate agent and no one from the Homeowners Association was present at closing. I felt rushed through the documents without having time to read the closing documents. Exchange companies and fees for exchanges were not explained. The rescission period was not discussed. I was given other dates and units other than the one the timeshare purchased. I am rarely successful in using the timeshare because the company makes it too inconvenient to use. I subsequently learned the company made the units available for rent to the public. I have been able to use the timeshare only 4 or 5 times and not on the dates I requested. I have not used the timeshare since 2018. I was led to believe this was an option at the time of purchase. I am treated rudely and told no such option exists. I did not receive invoices or billing statements. Rather, my credit cards are charged, and the charges vary, and dates are inconsistent.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have, at this point, exhausted all options to find a resolution to my issues with this company directly. I need to move forward with canceling my ownership of this company as soon as possible now for several reasons. I have tried conveying my issues to this company and have not been given any real tangible cancellation options. The only response that I received from this company was that I was put on a deedback list. This was stated with no real timeline of when this deedback option would be actually available to me. I was given no further information. The only other response I received was being referred to a lawsuit online that was filed against this company. No one is listening to my concerns or why I need to move forward with separating from this company as soon as possible. I need someone from this company to reach out to me to give me more information about real tangible cancellation options.

  Customer Answer

  Date: 05/04/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Manhattan Club regarding complaint ID ********.
  
  Sincerely,
  
  *******************************
  

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this letter to demand the relinquishment of my membership. I no longer have any intentions of utilizing your services and have not used them in several years. At my age and current income, paying for something Im no longer utilizing is draining and not feasible. The passing of my husband changed my financial landscape as well. I do not travel alone and trips together was the primary reason we purchased this. As a longtime member of yours, I thought I could easily sever ties, but the Manhattan Club has made it difficult. At one point, they sent me a release offer, then rescinded it. Clearly they have the means to provide the resolution I'm seeking, but would rather harass payments out of me. This has deepened my desire to sever any connection with them. It is of the utmost importance that my contract is cancelled! All I want is for the previous offer to end my membership to be honored. I will pursue this matter through whatever channels necessary until a reasonable resolution is met.