Reviews

Review Details

• Review fromAlfred John O

  Date: 12/28/2023

  1 star

  Alfred John O

  Date: 12/28/2023

  Absolute WORST title company Ive ever used in over 10 years in the real estate industry. Unprofessional isnt the word. Incompetence doesnt fully describe the lack of customer service received. Every closing is delayed, and they dont provide a closing statement until the *** OF closing. They do not care about inconveniencing their customers, wasting your time, or s******* up your closing. I will personally go out of my way to never recommend Wimba to my clients, or use them myself ever again.

  Wimba Title Agency LLC

  Date: 12/30/2023

  ******,On behalf of Wimba Title agency I would like to thank you for taking the time to share feedback on your experience working with us. Its input like yours that allows us to examine our procedures, and make us better.We are interpreting your feedback to mean that you did not feel informed enough as to where your transaction stood throughout the process, and that much of the activity and interaction took place in close proximity to the time of closing. For this, we sincerely apologize and we would welcome the opportunity to connect directly if we misinterpreted your comments in any way.In practice, the title company holds a critical responsibility in a real estate transaction. We connect buyers, sellers, agents, and lenders together in pursuit of closing on time, and without delay. How we do this shapes the perspective of those involved in each and every deal, and whether this is through personal interaction, phone calls, or emails its paramount that all parties clearly understand where their deal stands. In some instances, like your transaction, parties do sometimes work to finalize documentation and final figures within 24 hours of closing. However, Wimba as the title company is responsible to clearly communicate to everyone what is needed and who its needed from.Although Wimba has been fortunate enough to service thousands of buyers, sellers, lenders, and agents annually in 20 states does not mean our communication procedures are perfect, your feedback being a clear example. We will continue to examine the way we keep all parties informed as to where each deal stands, and exactly where you can go if you feel unsure at any point in time. Ultimately, we are appreciative of the opportunity to work with you, and for sharing your perspective, and wed be happy to set aside time at your convenience to connect and discuss further.***************************** Director - Wimba Title Agency, LLC