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Business Profile

Tourist Attractions

Summit One Vanderbilt

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tourist Attractions.

Complaints

This profile includes complaints for Summit One Vanderbilt's headquarters and its corporate-owned locations. To view all corporate locations, see

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Summit One Vanderbilt has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:12/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 26, Dec. 2023, I brought 4 grandchildren, one daughter and myself (81 years old) to the Summit One Vanderbilt to the observatory to view ***. The brochure stated the ***** floor observatory site was accessible. The experience was an ordeal, at best. From 5-7 pm we were herded along narrow corridors; commanded to line up single file, told we needed to take photos(to pay an undisclosed $30 at exit to purchase). And an employee ordered me to remove my mask speaking like a guard barking to an inmate in a prison. We had to wait in single file lines for more than 95 minutes out of the total 2 hours of the visit. We were packed face-to-back with HUNDREDS of strangers who were also lined against the wall -all waiting for passage forward; The atmosphere was a barely controlled chaos to make the ascent followed by an unpleasant 45 minute descent from the observatory. Once the view was completed, we were informed that we had to wait "Outside" on the 93 floor for the ONE EXIT-a SINGLE revolving door. Again, hundreds of people were crammed single file to wait to pass through the SOLE exit. It is a REVOLVING DOOR (I have a video of the scene). During the long wait to descend we were again standing jammed together in a single line. At 81 years of age, my back and legs are still throbbing as there was no place to sit down. At each point we were yelled at to "line up against the wall, single file." I have been sick the two nights and days since the nightmare. My legs are swollen and back is in spasm. I have filed a complaint with the **************** The company has VASTLY oversold tickets and is totally unprepared to safely and professionally handle the crowds. It is an accident waiting to happen. At best, one exits exhausted, sick and relieved to be out. The glorious views are obliterated by the chaos, Fortunately, my family members were polite and quietly endured their Christmas "treat". I am still ill.

    • Initial Complaint

      Date:08/01/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The SUMMIT One Vanderbuilt offers a different price per ticket, online, for *** and Long Island residents. When the tickets were purchased the system did not honor the rate. I have contacted the business seeking a reimbursement and they didnt accept the request. Adding to this the business also did not honor the ticket times and we were brought up through the service elevator. Although the reimburse is $15 the business should not be offering tickets for a price that will not be honored, this is false advertisement.

    Summit One Vanderbilt is NOT a BBB Accredited Business.

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