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Business Profile

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Apostille Net, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid to get 4 documents apostille, they were all issued by different states, I found this website that will take the documents via upload and they didn't required for the originals to be sent. They apostille all my documents by a notary public from NY instead of sending them to each state to get them apostille, The ********************* is not accepting the apostille from a notary public because the documents need to be apostille by the state Secretary of ************** of where each document was issued.When i reached out to their office, the response i got was that the documents were apostille correctly and obviously they have not, i have sent several emails and i have called them and left messages and they have not contacted me, since April 5th, their website has a 100% GUARANTEED SATISFACTION disclosure, in my case i cannot use the documents i paid for and i am requesting a refund so i can use it towards an agency that can provide this service and correctly apostille my documents.

    Business Response

    Date: 06/11/2024

    Hello ******,

    I am sorry the ********************* is giving you a hard time.

    We only apostille copies, which are generally accepted worldwide.

    Rest assured the apostille has been processed correctly.

    I hope you have a great day.

    ****

    ------------------------
    Hello ******,

    My name is ****, I will be your apostille contact person.
    Thanks for your order to apostille your documents.

    ***********;*************************** Birth Certificate
    ********* **************************************** Birth Certificate
    Divorce Certificate
    Marriage Certificate

    We wanted to let you know that we have received your request and have started the process.
    We will print the copy you uploaded, notarize it, and apostille your document.
    I have prepared an overnight *** shipping label that we will use to ship your apostille once it's complete.
    Please take a moment to review that the shipping address is correct.
    Should you need us to make a change, please let us know.
    If you have any questions, please let me know.
    I will be happy to help you personally.
    Best regards,

    ****

    Customer Answer

    Date: 06/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your website has 100% guaranteed satisfaction, No one here is satisfied as the documents I paid for are useless.  ]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *****************************




     

Apostille Net, LLC is NOT a BBB Accredited Business.

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