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Business Profile

Translators

Transperfect

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Translators.

Complaints

This profile includes complaints for Transperfect's headquarters and its corporate-owned locations. To view all corporate locations, see

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Transperfect has 14 locations, listed below.

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    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Urgent Request for 1099 Form and Address Change Resolution from "TRANSPERFECT"I am writing to formally address an ongoing issue with the timely provision of my 1099 for YEAR 2024, form and a recent change of address request that has yet to be resolved. Despite multiple requests(15 EMAILS or more), I have not received any response or action on my behalf from ****** *******(*************************************************************), ********** ******** *************************************** ******** ****** (************************************************************>The lack of transparency and failure to address these matters is concerning, and as a contractor, I am entitled to receive the necessary documentation as stipulated in our agreement. I am reaching out to your agency for assistance in ensuring that this issue is resolved promptly, as it is vital for my tax filings. TAX SEASON ALREADY STARTED.Your immediate attention to this matter would be greatly **************** regards,****

      Business Response

      Date: 02/20/2025

      *** ************* been advised about obtaining a copy of his 1099 and we have replied to all of his numerous inquiries

      Customer Answer

      Date: 03/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      **** **** ***** ****



       

    • Initial Complaint

      Date:09/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in May 2024, I completed a series of 500 audio recordings for $75 through Transperfect/DataForce (Spinel Audio Collection).Back in July, I received notification that my recordings were pending QA being done and should be completed in 15 business days. To date, I have received no further update or payment. I have made multiple attempts to contact Transperfect with no response. I'm requesting for the business to reach out and pay me the $75 for completing the project.Thank you,

      Customer Answer

      Date: 10/10/2024

      Better Business Bureau:

      At this time, I have not been contacted by Transperfect regarding complaint ID ********.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:09/11/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im a freelance Interpreter for TRANSPERFECT. On ****** 14th, 2024, I uploaded an invoice for services rendered in July 2024. Despite the billing process outlined by supervisors ********** and ****** *******, which states invoices uploaded by the 15th should be paid by the end of the month, no payment has been ******* has now been almost two months since the services were provided, and despite repeated follow-ups, no payment has been issued. Additionally, ********** Lezhniuk ************************************** and ****** *******(*************************************************************) have not been responsive in addressing the delay or providing the requested ****** E-Billing form to verify call logs.Alwasy providing an excuse and delayin the payment date. The ongoing lack of communication and cooperation is causing significant frustration and delay in receiving the payment that is due.

      Customer Answer

      Date: 10/05/2024

      Better Business Bureau:

      Thank you for your message, but I must address the ongoing issue. It has been over 60 days since I was last paid, and despite repeated assurances, NO PAYMENT has been issued yet. This prolonged delay is unacceptable and unprofessionaL.

      The interpreter will also be requesting interest on the delayed funds, as it has been withheld for more than 60 days.

      I expect a clear and definitive payment date to avoid further action

      Sincerely,

      **** **** ***************************************

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participated in a study with the company data force trans perfect and I was informed my payment of $100 would be sent to my ****** account the same day which it wasn't and I complained to the corporate headquarters and sent emails to the local people and the ************* office no replies at all now I reaching out to the BBB and hope they can resolve my complaint I am owed $100 and just want this company to keep there word I was informed it was sent to my ****** account and as of today nothing thank you ***** *****

    • Initial Complaint

      Date:04/22/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********** recruitment of fals promnmise of payment for voice recordings.See car audio recording project initiation.I did the work - I want to get paid

      Customer Answer

      Date: 05/16/2024

      Better Business Bureau:

      At this time, I have not been contacted by Transperfect regarding complaint ID ********.

      Sincerely,

      ********************

    • Initial Complaint

      Date:12/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a project for the company on October 25th and was told that my work would be reviewed and paid within 14 business days. It has now been 30 business days and I have not received a response or been paid. I have sent 5 emails to support and not received a response.

      Customer Answer

      Date: 12/31/2023

      At this time, I have been contacted directly by Transperfect regarding complaint ID ********, however my complaint has NOT been resolved because:

      I have not been paid yet. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *****************************

      Customer Answer

      Date: 02/06/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Transperfect has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      *****************************

    Transperfect is NOT a BBB Accredited Business.

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