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Business Profile

Virtual Currency

BuyBitcoin.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Virtual Currency.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Bitcoin through this platform to pay an online vendor for some product. I sent the payment using this platform and paid a processing fee but my transaction is still pending 3 weeks later. The platform is telling me that I did not pay a high enough processing fee and that miners typically process these transactions slowly or not at all but eventually the transaction would fall off then and my funds would be returned. Fast forward now 3 weeks and still no movement but the platform is telling me they cant do anything since Bitcoin controls this process. If the platform can take my money then it should also be able to return it or at a minimum give me the contact information for someone who can but they refuse to do so.

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card of ally was hacked and someone logged into ********com used my ally card for **** dollars on my tablet and my account was hacked because I dont use ******* .com when I saw account setup without my consent wrote ******* . Com. Told the company said it wasnt me because I dont use ******* site 66 years and have lung cancer i have no clue how to use ******* and over **** dollars was stolen . Not resolved I will no choice but go to court sue ******** Com with my attorney ************************************** If i have sue ******* .com no choice but to also get ahold governor of ******** ******************************** to have filed for court and also going write federal trade commission also going to write the ice unit for cyber attacks so advise ********com refund money or else will be severe consequences for there actions I will no choice but sue ******* .com company take them court if need be . I will on file what wrote governor of ******** and cyber unit and federal trade commission on file if have take this company to court.

    Customer Answer

    Date: 02/04/2024

    Better Business Bureau:

    At this time, I have not been contacted by BuyBitcoin.com regarding complaint ID ********.

    Sincerely,

    *****************************

BuyBitcoin.com is NOT a BBB Accredited Business.

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