Reviews

This profile includes reviews for Zola, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zola, Inc.

  150 Broadway Fl 19 New York, NY 10038-4324

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  Zola, Inc.

  168 5th Ave New York, NY 10010-5910

Review Details

• Review fromM.C. (Mette Christine) N

  Date: 02/06/2024

  1 star
  Zola.com is in direct violation of the California Consumer Privacy Act of 2018 and in violation of their own privacy policy transferring my data from one bride to another. They gave my personal information to a "bride and groom" in violation of their own privacy policy after I reported the potential scam text I received. How the violation transpired * Received solicitation from unknown ******** phone number to enter my data on Zola.com * No bride or groom last name in possible scam text so I informed Zola.com customer service.* Simultaneously I searched and ************* were not listed publicly on Zola.com * I confimed with Zola that the ******** Telephone number was unrecognized as theirs.* I never entered my data, but knew Zola.com had my information from another bride.* Zola.com acknowledge my data but refused to remove my data on their site * I sent them a copy of their privacy policy reminding them of their obligation * THEN Zola.com then wrote the scam "bride and groom" with my information!DO NOT GIVE YOUR DATA TO THIS UNSCRUPULOUS COMPANY.

• Review fromMiss S

  Date: 11/03/2023

  1 star
  I recently used Zola's vendor platform as a means to advertise my business. Since then, I have received zero support and when I needed to speak to them regarding my issue and request that my account be deleted/removed, they completely ignored my requests. There is no phone support offered whatsoever for vendors, only engaged couples and event they have a difficult time getting anyone on the phone. The only recourse is an email address which no one will ever respond to. Aside from the complete lack of vendor support, you have no control over customer reviews. You cannot respond to them nor report them for any reason. You can only send an email that will not be responded to. Additionally, you must pay money to respond to any inquiries that you might receive. This site is a scam and takes advantage of business owners for their own personal gain. STAY AWAY.

• Review fromJim W

  Date: 10/16/2023

  1 star
  Currently Zola is holding our honeymoon fund hostage. They required ID in my wife's old name to retrieve the funds but she had already turned in her ID to the state. She has tried using her old pistol permit and that was denied, She has since used her state issued temporary ID/Drivers license which the State prints on paper and that was denied even though it is current and up to date and legally considered ID. We have called and requested a call back that hasn't come. I have reached out over multiple social media sites and keep getting told it's getting looked at just for things to get denied again. At this point Zola is holding our wedding funds gifted by friends and family hostage and we believe it is to continue to gain interest on the funds or to ultimately not pay it out in the hopes we go away and let them keep it. I am not sure why a company whose whole business is based on weddings has such a hard time with name changes when it's a common thing after a wedding and the only explanation is that its done on purpose to make this process difficult or to not have to pay out funds

• Review fromKatie T

  Date: 08/02/2023

  1 star
  Zola has made my wedding planning unpleasant and challenging. To start, they repeatedly sent ordered invitations in the wrong color then claimed that it was a "printing error." They never did match the colors on the Save the Dates. Zola also makes use of their website very kludgy. Registry: When guests were trying to order items for my wedding shower, several items were marked as "discontinued" when they weren't; guests reported not being able to buy items because they were marked by Zola as "on hold" after someone looked at them (didn't put them in their carts, didn't save them); one item couldn't be listed as purchased and therefore it looked like it wasn't purchased; for my charity donations, Zola makes certain charities impossible to directly donate to, then sends a message to the recipient suggesting that the money given to the couple can be donated to Zola credit (which, I think, is illegal. You can't take money that has been donated with the intention of supporting a charity and then repurpose it).RSVP: Two guests reported having RSVP'd but Zola didn't recognize their responses. These are two people who work in tech so it's highly unlikely this was their error.There is so much more I could say but this should be enough for any engaged couple to stay away. There are other options that are so significantly better.

• Review fromJoann B

  Date: 07/19/2023

  1 star
  I ordered some wedding gifts through Zola. My order included two Le Creuset dishes and a Lodge skillet. The Le Creuset items were in brown cardboard boxes. Not the nice manufacturer's boxes that you get when you buy Le Creuset from the store. The Lodge skillet came in a box that looked like it had been sliding around on the floor of the delivery truck. It was pretty dinged up. No problem I thought, until I discovered that there wasn't an inner box for the skillet, only some craft paper.So I took a picture of the skillet box and sent it to Zola. After a week of deliberation and "consults with team members", I was told that Zola would not do anything because they don't furnish gift boxes. At no point had I requested a gift box.I would think that a wedding website that sold wedding gifts would send gifts that were in manufacturer's boxes that could be wrapped as is. This was a very disappointing experience, and I would not recommend Zola to anyone. The one star is because they appear to be willing to refund my money once I send them the merchandise.

• Review fromAlisa S

  Date: 06/20/2023

  1 star
  They are always closed during their business hours and do not answer. We have a $130 balance and no way to retrieve it. This is unprofessional.

• Review fromJordan S

  Date: 04/12/2023

  1 star
  I ordered save the dates and they came with the picture completely faded. When I provided proof of how terrible they came out they only gave me a partial refund. I used the same photo with Minted and it came out ******* clear and beautiful. Do yourself a favor and go elsewhere for invitations

• Review fromTejas M

  Date: 01/03/2023

  1 star
  I have a registry open with Zola. I am unable to remove my funds due to some verification process. I call up customer service, and no one picks up the phone. I would highly avoid using Zola.