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Business Profile

Wholesale Beverages

Fever Tree

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Beverages.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/14, I purchased 9 tickets, totaling $440, for an event on 11/23/2024. I noticed the 11/14 date and tried to cancel but thought maybe I was mistaken. Later, I received an email that my tickets were available to view in the app, FEVER. I viewed my tickets and saw that the tickets said that the event had been completed. I opened the ticket to see that the date said 11/14/2024. I reviewed the website to find contact information to get the correct tickets I sent a request for someone to contact me. The following day no one had responded so I searched again. I then found an online chat. I initiated a chat, but the responder took too long and I had to try again later. I tried again the next day and the same result. On the next day I found a phone number. I called the number and was immediately connected with someone. The representative reviewed my information. He confirmed that the tickets were purchased around 5:16 PM, for the event that starts at 5:30 and could see this was a mistake. He informed me that they would put in a request for the correct tickets. This happened on three separate occasions on two separate days. The next morning i received confirmation that the tickets were purchased for the 11/14 date. The next email informed me that my request was being reviewed and I would hear back within a few hours. I never heard back. I called again and the representative informed me that he would review it and email me back within two hours. I received an email that there was nothing they could do. I would not get a refund and I could not get tickets for the correct date. This is an event going on for months. Due to my quick response in trying to cancel/ then resolving. They couldve granted my request for a later date, easily. There are multiple dates available. I have called twice since then to get the names of the representatives I spoke to, but now they are no longer answering the phone when I call. This honestly feels like a scam.

    Customer Answer

    Date: 12/20/2024

    Better Business Bureau:

    At this time, I have not been contacted by Fever Tree regarding complaint ID ********.

    Sincerely,

    **** ********

Fever Tree is NOT a BBB Accredited Business.

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